[Remote] Senior Manager, Agency Enablement at The Zebra

Austin, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, TechnologyIndustries

Requirements

7+ years in learning, enablement, or sales training roles, with 3+ years in a leadership or strategy capacity (preferably in a high-growth or regulated environment)
Proven success building or scaling enablement programs for Sales, Service, or Operations teams
Deep understanding of adult learning principles, coaching methodologies, and enablement technologies
Exceptional communication, facilitation, and analytical storytelling skills
Experience with Articulate, LMS platforms, Confluence, and CRM or QA systems (Genesys Cloud preferred)
Demonstrated ability to align enablement strategy to business performance metrics
Strong sense of ownership, excellent communication and collaboration skills, and a dedication to continuous improvement

Responsibilities

Build and lead the end-to-end Enablement organization, including Training, Enablement, and future specialists responsible for onboarding, continuous learning, and performance reinforcement
Partner cross-functionally with Operations, VOC, and QA to align learning programs to business outcomes
Establish enablement governance, success metrics, and tools to scale efficiently as the Agency grows rapidly
Serve as a hands-on leader; balancing strategic planning with direct program execution when needed
Architect structured onboarding, certification, and ongoing development programs for Sales, Service, and Leadership roles
Maintain and evolve learning content, curricula, and assessments using platforms like Articulate, Confluence, and Google Suite
Leverage data to measure learning impact and optimize ramp time and performance outcomes
Translate VOC, QA, and Operations insights into actionable enablement initiatives that drive advisor performance, conversion, and retention
Develop playbooks, scripts, tools, and reinforcement programs that strengthen consistency and compliance
Ensure sales frameworks, communication standards, and product knowledge evolve alongside business needs and regulatory changes
Define and track enablement KPIs such as ramp time, adoption rates, certification completion, and conversion lift
Use data storytelling to communicate ROI to executive leadership and inform future investments
Build repeatable feedback loops and enablement dashboards to demonstrate program success and identify ongoing opportunities

Skills

Key technologies and capabilities for this role

TrainingEnablementLeadershipOnboardingProgram ManagementPerformance MetricsStrategic PlanningCross-functional CollaborationOperationsGovernance

Questions & Answers

Common questions about this position

Is this position remote-friendly?

Yes, the role is remote-friendly with options for fully remote work in the U.S. (excluding California, New Jersey, Massachusetts, and New York), hybrid, or working from the Austin, Texas office. Up to 15% travel may be required for collaboration, team facilitation, or on-site training.

What are the key responsibilities of this role?

You'll lead the Enablement function including Training, build scalable learning systems like onboarding and certification programs, drive performance enablement with playbooks and tools, and measure impact through KPIs like ramp time and conversion lift.

What skills or experience are needed for this position?

Experience leading training and enablement functions, architecting learning systems with tools like Articulate, Confluence, and Google Suite, partnering cross-functionally, using data for performance optimization, and hands-on strategic execution are essential.

What is the company culture like at The Zebra?

The Zebra strives to build diverse teams that feel inclusive for all, valuing both traditional and non-traditional backgrounds and perspectives with the motto 'All Stripes Welcome.'

What makes a strong candidate for this Senior Manager role?

A strong candidate has senior leadership experience in building and scaling enablement organizations, expertise in designing measurable learning programs, and the ability to drive performance through data and cross-functional partnerships to support rapid agency growth.

The Zebra

Online platform for insurance quote comparison

About The Zebra

The Zebra operates in the insurance comparison market, helping consumers quickly find car and home insurance quotes. Users can enter their personal information and coverage needs on the platform, which then displays quotes from over 100 trusted insurance providers in about 90 seconds. This process allows individuals to compare rates side by side, making it easier to choose the best option without contacting multiple companies. Unlike many competitors, The Zebra offers this service for free, earning revenue through partnerships with insurance providers when users select a quote. The goal of The Zebra is to simplify the insurance shopping experience, providing transparency and saving consumers money.

Austin, TexasHeadquarters

2012Year Founded

$246.7MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Risks

Increased competition from insurtech startups like Gabi and Policygenius.

Consumer privacy concerns may impact data collection for personalized quotes.

Economic downturns could reduce consumer spending on insurance products.

Differentiation

The Zebra offers a user-friendly platform for quick insurance quote comparisons.

It partners with over 100 trusted insurance providers for comprehensive coverage options.

The Zebra's commission-based model keeps the service free for consumers.

Upsides

The Zebra's recent acquisition of Marble enhances its market position.

AI-driven chatbots streamline customer service and quote comparison processes.

Machine learning algorithms tailor insurance recommendations to customer preferences.

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