Territory General Manager

Position Overview

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At HopSkipDrive, our goal is to create opportunity for all through mobility. We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country. Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than five million rides across over 17 states around the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date.

Who We Are

As a General Manager at HopSkipDrive, you will own the P&L of your territory, which will include several metros where HopSkipDrive operates. You will become the expert on your territory and, aided by central teams and key cross-functional partners, you will make key strategic decisions to maximize profitable growth. GMs will develop relationships, understand unique market dynamics and competitive threats, and then develop and execute strategies to ensure HopSkipDrive is a leader everywhere we operate. You will have broad responsibility and act as a strategist, entrepreneur, internal and external navigator, brand and territory ambassador, and a team leader to drive results. This is a unique opportunity to have ownership and authority and make a tangible impact on our company's growth and expansion. This role will initially be reporting directly to our COO.

Responsibilities

You will support the business in the following ways:

• Act as the ‘CEO’ of your territory, responsible for P&L goals and creating and executing a strategy to drive profitable growth
• Own key decisions impacting the territory such as pricing, expanding into new geographical areas, staffing needs, CareDriver pay, and more
• Lead cross-functional territory pods, representing key functional aspects of running the territory (sales, account management, marketplace balance, supply acquisition, etc.), to drive growth and continuous improvement
• Be the expert in your territory, truly understanding regulations, operational nuances, and the unique needs of prospects, clients, caregivers and CareDrivers
• Obsess over our customers, ensuring we build solutions and operate in a way that is customer centric
• Pull the levers necessary to grow and balance your territory and drive experimentation to identify and scale new levers
• Work closely with our Senior Leadership Team to provide data-driven insights and feedback and advise on program and product design

Who You Are

You are someone who sees challenges as opportunities and brings the strategic vision, technical fluency, and entrepreneurial energy to drive results. With the following skills, you’ll make a tangible and immediate impact:

Requirements

• 7-10+ years of Operations or Strategy Growth experience with significant P&L ownership and/or Investment Banking or Management Consulting experience; startup experience preferred
• Innate curiosity and desire to learn, with a habit of always asking ‘why’ questions
• Well-versed in making quick, data-based decisions with imperfect amounts of information; demonstrated track record in making quantitative decision-making
• Proven ability to track, prioritize, and drive multiple concurrent projects to success in high-growth and fast-paced environments
• Ability to work and empathize with customer needs and translate insights into data and actionable changes
• Comfortable working within matrixed organizations and driving change through influence, even when not having direct ownership
• Excellent communication and the ability to collaborate efficiently cross-functionally and alongside Senior Leadership