Regional General Manager

Position Overview

• Location Type: [Not Specified]
• Employment Type: [Not Specified]
• Salary: [Not Specified]

Pair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care. Pair Team cares for the highest-need Medicaid recipients through a community-led model. We build local partnerships with shelters, food pantries, and other community-based organizations to turn them into a site of care. As a support system for the community, we provide wraparound clinical services, up-skill CBO staff to become Community Health Workers, and utilize our proprietary data-driven technology platform, Arc, for care coordination. Through Medicaid MCOs, we provide healthcare for hard-to-reach, high-need individuals, while sharing healthcare dollars with community groups to expand their social support programs.

Company Information

About Pair Team: Pair Team is dedicated to improving the wellbeing of underserved communities by connecting them to high-quality care. They operate through a community-led model, partnering with local organizations to provide wraparound clinical services, train community staff, and utilize a data-driven technology platform.

Our Values:

• Lead with integrity: We keep our commitments and take responsibility for our actions.
• Embrace challenges: We step forward into discomfort instead of back into safety.
• Break through walls: We go the extra mile for our patients, partners, and one another.
• Act beyond yourself: We build each other up and respect boundaries.
• Care comes first: We hold ourselves to the highest standards for our patients.

In the News:

• Forbes: "Accessibility Is About Delivering Healthcare To Those Who Need It The Most"
• TechCrunch: "Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team"
• Axios: "Pair Team collects $9M for Medicaid-based care"

About the Opportunity

As the Regional General Manager, you will own the overall execution and scale of your region; including hiring high quality teams, developing playbooks to execute at scale, collaborating to build product that improve inefficiencies and experience, and ensure consistent compliance with Plan requirements. You will ensure responsible resource allocation while never sacrificing quality, and put patient and team experience at the forefront. This role reports to the VP of Operations.

What You’ll Do

• Lead a team of lead care team managers, registered nurses and behavioral health manager to execute ECM services
• Own the OpEx P&L for your region
• Drive the quarterly OKRs for your region
• Be the Senior operational touchpoint for Health Plan POCs in your region
• Develop playbooks and SOPs to guide the execution of Enhanced Care Management (ECM) programs
• Work cross functionally with Product, Population Health, Network, and Quality/Compliance teams to continuously iterate and identify areas for improvement.