TechOps Generalist at Kraken

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Clean TechnologyIndustries

Requirements

Experience leading on a range of technical projects across various technologies and platforms
Experience with scripting, using APIs and automating mundane, error-prone repetitive tasks
Comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time
Experience working with multiple teams and managing multiple stakeholders
Experience supporting, managing and deploying applications to macOS, Windows, iOS and Android devices

Responsibilities

Provide delightful day-to-day technical support to all areas of the business, ensuring employees can do their job efficiently
Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems
Collaborate closely with the Security team to balance security, productivity and user experience
Continually find opportunities to automate processes and improve the user experience
Empower people to help themselves by designing and building self-service solutions
Monitor and maintain all tech in offices around the world, including networks, meeting rooms, printers, digital signage, CCTV, and door access control
Manage supplier relationships and the procurement process for SaaS and hardware
Lead and manage complex technical projects with multiple stakeholders (e.g., identity provider rollout/migration, macOS/Windows MDM migration, device trust solutions, phishing-resistant factors, office fit-outs, SaaS migrations)

Skills

Key technologies and capabilities for this role

DevOpsSystems AdministrationCloud ComputingDesktop SupportIT SupportNetwork AdministrationTechnical Support

Questions & Answers

Common questions about this position

What is the employment type for this TechOps Generalist role?

The position is full-time.

Is this TechOps Generalist position remote or office-based?

This information is not specified in the job description.

What skills or experience are needed for the TechOps Generalist role?

The role requires dealing with ambiguity, troubleshooting technical issues like laptop faults, network problems, account provisioning, and SSO, a cloud-first approach, automation skills, and experience in roles such as desktop support, systems engineering, or DevOps.

What is the company culture like for the TechOps team at Kraken?

Kraken is building a small and efficient TechOps team focused on world-class support, engineering solutions, and transformational change in a cloud-first environment, emphasizing impact on sustainable energy, security, productivity, and exciting daily challenges.

What makes a strong candidate for the TechOps Generalist position?

Ambitious, knowledgeable, and experienced individuals from support, systems, or DevOps roles who thrive in ambiguity, enjoy troubleshooting diverse issues, automating processes, and collaborating on security and self-service solutions will stand out.

Kraken

Cryptocurrency exchange for buying and trading

About Kraken

Kraken is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets. It offers features that cater to both beginners and experienced traders, making it easy to navigate the cryptocurrency market. Users can execute trades with high liquidity, which means their transactions are completed quickly. The platform charges low transaction fees, sometimes as low as 0%, helping users keep more of their profits. Kraken also provides advanced charting tools to help investors track their investments effectively. Security is a major focus, with multiple protective measures in place to keep user assets safe. The platform supports 70 different asset pairs and is continuously expanding its offerings. Additionally, Kraken offers 24/7 global support to assist users with any questions or issues.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$108.5MTotal Funding

SERIES_CCompany Stage

Crypto & Web3, Financial ServicesIndustries

501-1,000Employees

Benefits

Competitive salary and equity plan

401k contribution plan

Vacation & Generous PTO

Paid Tranings

Risks

Increased competition from Binance and Coinbase could impact Kraken's market share.

Regulatory scrutiny in the EU may raise Kraken's compliance costs.

The volatility of cryptocurrency prices can affect Kraken's revenue from transaction fees.

Differentiation

Kraken offers both spot and futures trading for over 40 digital assets.

The platform provides advanced charting tools for professional traders and technical analysts.

Kraken's 24/7 global support ensures assistance for users at any time.

Upsides

Kraken's acquisition of Staked enhances its staking services for consumers and institutions.

Sponsorship deals with major soccer clubs boost Kraken's visibility and brand recognition.

The rise of crypto derivatives attracts advanced traders to Kraken's sophisticated tools.

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