TechOps Generalist at Kraken

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Clean TechnologyIndustries

Requirements

Experience leading on a range of technical projects across various technologies and platforms
Experience with scripting, using APIs and automating mundane, error-prone repetitive tasks
Comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time
Experience working with multiple teams and managing multiple stakeholders
Experience supporting, managing and deploying applications to macOS, Windows, iOS and Android devices

Responsibilities

Provide delightful day-to-day technical support to all areas of the business, ensuring employees can do their job efficiently
Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems
Collaborate closely with the Security team to balance security, productivity and user experience
Continually find opportunities to automate processes and improve the user experience
Empower people to help themselves by designing and building self-service solutions
Monitor and maintain all tech in offices around the world, including networks, meeting rooms, printers, digital signage, CCTV, and door access control
Manage supplier relationships and the procurement process for SaaS and hardware
Lead and manage complex technical projects with multiple stakeholders (e.g., identity provider rollout/migration, macOS/Windows MDM migration, device trust solutions, phishing-resistant factors, office fit-outs, SaaS migrations)

Skills

DevOps

Systems Administration

Cloud Computing

Desktop Support

IT Support

Network Administration

Technical Support

Kraken

Cryptocurrency exchange for buying and trading

About Kraken

Kraken is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets. It offers features that cater to both beginners and experienced traders, making it easy to navigate the cryptocurrency market. Users can execute trades with high liquidity, which means their transactions are completed quickly. The platform charges low transaction fees, sometimes as low as 0%, helping users keep more of their profits. Kraken also provides advanced charting tools to help investors track their investments effectively. Security is a major focus, with multiple protective measures in place to keep user assets safe. The platform supports 70 different asset pairs and is continuously expanding its offerings. Additionally, Kraken offers 24/7 global support to assist users with any questions or issues.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$108.5MTotal Funding

SERIES_CCompany Stage

Crypto & Web3, Financial ServicesIndustries

501-1,000Employees