Technology Support Technician at Accenture

Coimbra, Coimbra, Portugal

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Up to 4 years similar professional experience
Provide local technical support Level 1 and 2: PC hardware and software support
Local Network, Internet and client connectivity support
Printing & Audiovisual devices support
Proficient in English
Maturity to understand the extreme importance of Client Data Privacy requirements and Information Security processes
Knowledge of LAN and WAN network connectivity
Ability to resolve PC hardware and software as well as audiovisual and printing related incidents
Microsoft Windows 11 and Office 365 support experience
Microsoft Excel, Word, PowerPoint & Microsoft Outlook – Intermediate user level
Ability to easily follow established technical operational support procedures

Responsibilities

Provide daily IT support
Resolve service requests and incidents related to IT assets
Follow standard operating procedures
Work as a team player with a customer service mindset
Communicate confidently with all levels of the organization

Skills

Windows 11

Office 365

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

LAN

WAN

Bitlocker

Microsoft Defender

SharePoint

Microsoft Teams

Videoconferencing

PC Hardware

PC Software

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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