d) at Allegion

Unterföhring, Bavaria, Germany

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Security Technology, Access ControlIndustries

Requirements

Abgeschlossene Ausbildung als Fachinformatiker:in oder vergleichbare technische Qualifikation
Erste Berufserfahrung im technischen Support oder Kundenhotline/Kundendienst
Sicherer Umgang mit gängigen IT-Systemen und Dokumentations-Tools (MCSA-Zertifizierung von Vorteil)
Sehr gute Deutsch- und Englischkenntnisse für die internationale Kommunikation
Analytisches Denkvermögen und strukturierte Arbeitsweise
Ausgeprägte Kommunikationsfähigkeit und Freude am Kundenkontakt
Teamspirit und die Fähigkeit, auch in stressigen Situationen einen kühlen Kopf zu bewahren
Interesse an innovativer Sicherheitstechnik und deren Anwendungen

Responsibilities

Erste:r Ansprechpartner:in für technische Fragen zu digitalen Schließsystemen
Unterstützung von Kunden, Händlern und Kolleg:innen per Telefon, E-Mail und Remote-Zugriff bei Hard- und Software-Themen
Analyse von Problemfällen und Finden cleverer Lösungen mit technischem Know-how
Enge Zusammenarbeit mit verschiedenen Fachabteilungen im Support
Pflege des FAQ-Systems in Deutsch und Englisch zur Erweiterung der Wissensdatenbank
Strukturierte Dokumentation und Analyse von Supportfällen zur kontinuierlichen Verbesserung des Services

Skills

Technical Support

Customer Support

Hardware Troubleshooting

Software Support

Remote Access

IT Systems

Documentation Tools

MCSA

Problem Solving

FAQ Management

German

English

Allegion

Global provider of security solutions

About Allegion

Allegion provides security solutions that focus on securing doors and surrounding areas. Their product range includes mechanical locks, electronic access control systems, and biometric scanning devices, catering to various clients such as homeowners, businesses, and educational institutions. Allegion's products work by offering different methods of access control, from traditional keys to advanced technology that uses fingerprints or other biometric data for entry. What sets Allegion apart from competitors is their commitment to integrating new technologies into their security solutions while also adhering to environmental, social, and governance principles. The company's goal is to enhance safety and access for communities while driving innovation in the security industry.

Dublin, IrelandHeadquarters

1908Year Founded

$1,000MTotal Funding

IPOCompany Stage

Social Impact, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive pay

PTO

Career development

More benefits

Risks

Emerging startups with innovative solutions could erode Allegion's market share.

Supply chain vulnerabilities in semiconductor components may disrupt electronic product production.

Rising raw material costs, especially metals, could impact Allegion's profit margins.

Differentiation

Allegion offers a comprehensive portfolio of mechanical and electronic security products.

The company operates in 120 countries under 23 brands, including Schlage and Von Duprin.

Allegion integrates ESG principles, focusing on innovation and community impact.

Upsides

Acquisitions like Unicel and Krieger enhance Allegion's product offerings and market reach.

The demand for touchless security solutions has surged post-COVID-19 pandemic.

Cloud-based access control systems offer scalability and remote management capabilities.

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