Technical Writer at Later

The Technical Writer will organize, streamline, and audit Help Center content to improve structure and discoverability, using analytics and user behavior data to inform a continuous content optimization strategy. They will create clear, user-focused Help Center content, keep Help Center and Chatbot content accurate and up-to-date, and develop and manage Chatbot conversation flows for diverse support scenarios. The role involves testing Chatbot functionality, tracking and reporting performance with analytics tools, and working cross-functionally with Support, Product, Lifecycle Marketing, and Engineering to align on feature launches and content updates. Responsibilities also include managing and prioritizing content requests, facilitating feedback loops, mentoring peers, and contributing to strategic planning for content and self-service support.