Technical Support Specialist at Shakudo

India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, DataIndustries

Requirements

1-3 years of experience in technical support, IT HelpDesk, or related customer support roles
Strong understanding of AI, DevOps, or cloud-native technologies
Proficiency in troubleshooting containerized environments using Kubernetes and Docker
Experience with AI/ML workflows, including familiarity with frameworks like TensorFlow, PyTorch, MLflow, and tools for API integrations
Experience in providing technical support in cloud environments (e.g., AWS, Azure)
Excellent written communication skills in English, with the ability to explain complex technical concepts clearly
Proactive approach to problem-solving and customer support, with strong attention to detail
Familiarity with tools like Zendesk or ServiceNow for ticketing and customer issue tracking
Experience in maintaining and improving technical documentation

Responsibilities

Respond promptly to customer queries related to Shakudo’s AI & Data Platform, including platform setup, deployment, AI/ML workflows, data pipelines, integrations, and system performance
Maintain accurate records of customer issues and troubleshooting steps
Escalate issues to internal teams as necessary, ensuring smooth transitions and timely resolution
Provide clear, concise, and professional technical support via written communication platforms (e.g., Microsoft Teams, Slack, and Email)
Collaborate with engineering and product teams to resolve recurring issues
Specialize in several areas of the Shakudo platform, such as platform deployment, Kubernetes, Docker, AI/ML workflows (MLflow, OpenAI, LLM tools), data pipelines, storage (Postgres, NoSQL, MinIO), integrations, and system performance monitoring (Prometheus, Grafana)

Skills

Kubernetes

Docker

MLflow

OpenAI

Postgres

NoSQL

MinIO

Prometheus

Grafana

Shakudo

End-to-end platform for AI projects

About Shakudo

Shakudo offers a platform designed to support organizations in developing and managing AI and data-intensive products. Their main product, the Hyperplane platform, facilitates the entire workflow of AI projects, from initial ideas to deployment. It automates the optimization of resources, helping teams select the best configurations without the need for complex setups. This makes it easier for data scientists and AI teams to focus on building and maintaining their models efficiently. Shakudo differentiates itself from competitors by providing a subscription-based service with tiered pricing, allowing organizations to choose the level of access that suits their needs. The goal of Shakudo is to simplify the AI development process, enabling organizations to implement their AI projects more quickly and reliably.

Toronto, CanadaHeadquarters

2021Year Founded

$9.8MTotal Funding

SERIES_ACompany Stage

Enterprise Software, AI & Machine LearningIndustries

11-50Employees