Technical Support Specialist at Shakudo

Brazil

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Cloud ComputingIndustries

Requirements

Candidates should possess 1-3 years of experience in technical support, IT HelpDesk, or a related customer support role, with a strong understanding of AI, DevOps, or cloud-native technologies. Proficiency in troubleshooting containerized environments using Kubernetes and Docker is required, along with experience in providing technical support in cloud environments such as AWS or Azure. Familiarity with AI/ML workflows, including frameworks like TensorFlow, PyTorch, MLflow, and tools for API integrations is also necessary.

Responsibilities

The Technical Support Specialist will respond promptly to customer queries related to Shakudo's AI & Data Platform, including platform setup, deployment, AI/ML workflows, data pipelines, integrations, and system performance. They will maintain accurate records of customer issues and troubleshooting steps, escalate issues to internal teams as needed, and provide clear, concise, and professional technical support via written communication platforms. The role also involves collaborating with engineering and product teams to resolve recurring issues, specializing in several areas of the Shakudo platform such as platform deployment, Kubernetes, Docker, AI/ML workflows, data pipelines, storage, integrations, and system performance monitoring, as well as contributing to the maintenance and improvement of technical documentation.

Skills

DevOps

Kubernetes

Docker

Troubleshooting

Technical Support

MLflow

OpenAI

LLM

Data Pipelines

Postgres

NoSQL

MinIO

Prometheus

Grafana

Shakudo

End-to-end platform for AI projects

About Shakudo

Shakudo offers a platform designed to support organizations in developing and managing AI and data-intensive products. Their main product, the Hyperplane platform, facilitates the entire workflow of AI projects, from initial ideas to deployment. It automates the optimization of resources, helping teams select the best configurations without the need for complex setups. This makes it easier for data scientists and AI teams to focus on building and maintaining their models efficiently. Shakudo differentiates itself from competitors by providing a subscription-based service with tiered pricing, allowing organizations to choose the level of access that suits their needs. The goal of Shakudo is to simplify the AI development process, enabling organizations to implement their AI projects more quickly and reliably.

Toronto, CanadaHeadquarters

2021Year Founded

$9.8MTotal Funding

SERIES_ACompany Stage

Enterprise Software, AI & Machine LearningIndustries

11-50Employees