Technical Support Specialist
AirtableFull Time
Junior (1 to 2 years)
Location Type: Remote Employment Type: Full-time
At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We provide small and medium-sized businesses with cloud-based, intuitive technology solutions that simplify the complexities of running and growing a business, allowing owners to focus on their passions. Our Xplor Pay platform ensures businesses get paid quickly and securely, without hidden fees, through our self-built technology that delivers transparent, fast, and accurate payments.
We are united by our purpose of helping people succeed. Joining our team means becoming part of a personal connection that strengthens the relationship people have with Xplor products.
Join our Xplor Pay vertical within the Central Technology Team as a Technical Support Representative in Louisville, KY, to make a tangible impact daily. Every line of code, interface design, and customer interaction is an opportunity to enhance our customers' experiences.
Reporting to the Customer Support Manager, you will be instrumental in interacting with customers via phone and email on a daily basis.
Average Base Salary Pay Range: $18 - $19 USD
Xplor utilizes a diverse range of products and technologies. We have grown from multiple startups into a unified company with over 700 Xplorers in our Central Technology team, working collaboratively across the globe. Our technology stack encompasses a wide spectrum, from modern languages to legacy systems. We are continuously iterating on our processes and technologies to find common ground across our diverse projects and products.
This dynamic environment requires our engineers to be adaptable. Xplor is a company where you will have significant input into processes and requirements, as we are still evolving towards highly defined structures. While this offers substantial ownership and influence over products and processes, it also means overcoming challenges and ambiguity, which may not suit everyone.
We seek curious and empathetic individuals motivated by meaningful work. Ideal candidates resonate with our core values, possess a positive outlook, are comfortable with ambiguity, and thrive in an ever-evolving and complex environment. We are inspired by individuals who understand the bigger picture.
Provides software and payment solutions for businesses
Xplor Technologies offers software and payment solutions designed to help small to medium-sized businesses grow by managing digital marketing, loyalty programs, and appointment scheduling. Their products operate on a subscription model for software and transaction fees for payment processing, allowing businesses to streamline operations and enhance customer engagement. Xplor stands out by promoting an inclusive culture and continuously improving its offerings with advanced features like Xplor Pay Mobile and Service Autopilot. The company's goal is to empower businesses to effectively engage with customers and drive growth through accessible technology.