Billing Assistant
Republic ServicesSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
$35,360 – $43,680Compensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Success, Retention, Sales, ProductIndustries
Requirements
Candidates should have at least 2 years of experience in a Billing, Customer Support, Account Management, or Retention role, preferably in a SaaS or subscription-based environment. Strong problem-solving, analytical, communication, organizational, and time management skills are required, along with the ability to multitask in a fast-paced, metrics-driven environment. Familiarity with Salesforce, Five9, and common billing platforms is preferred.
Responsibilities
The Billing Specialist will respond to customer billing inquiries via phone, email, and cases, manage open case queues for timely resolution, and assist in onboarding and mentoring new team members. They will collaborate with cross-functional teams to resolve billing concerns, serve as a subject matter expert for complex billing scenarios, and execute retention strategies by handling downgrade or cancellation requests. Additionally, the role involves supporting reporting needs, providing insights into billing issues, and participating in projects for process improvement.
Skills
Billing Support
Customer Inquiries
Case Resolution
Onboarding
Mentoring
Customer Retention
Problem-Solving
Customer Communication
Cross-Functional Collaboration
Constant Contact
Digital marketing solutions for small businesses
About Constant Contact
Constant Contact offers digital marketing solutions for small businesses and nonprofits, focusing on email and social media marketing. Their user-friendly tools help clients create effective marketing campaigns to engage their target audiences and drive sales or donations. Operating on a subscription-based model, Constant Contact provides various pricing tiers to accommodate different business sizes, making their services accessible to all. The company aims to simplify marketing for organizations that may lack the resources or expertise to manage complex campaigns.
Waltham, MassachusettsHeadquarters
1995Year Founded
$420.8MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Consumer Software, Social ImpactIndustries
1,001-5,000Employees
Benefits
Health Insurance
Paid Vacation
Hybrid Work Options
Professional Development Budget
Paid Sick Leave
Paid Holidays
Risks
Increased competition from AI-driven platforms like ActiveCampaign and Mailchimp.
Potential strategic shifts due to the sale of Siris Capital's ownership stake.
Data privacy challenges from integrations with platforms like Square.
Differentiation
Constant Contact offers AI-powered tools like Campaign Builder and BrandKit.
The company integrates with over 300 apps, including Square and HostGator.
Constant Contact provides a subscription-based model with various pricing tiers.
Upsides
Constant Contact is recognized as a market leader in email marketing.
The partnership with Square enhances marketing and transaction capabilities.
Expansion in APAC positions the company for growth in Asia-Pacific.
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