Bilingual Customer Service Representative (English/Spanish, Contract)
Garner HealthPart Time
Entry Level & New Grad
Fluency in both Spanish and English is required. Candidates must have access to home internet with speeds of at least 15 Mbps and a private, secure, well-lit, and climate-controlled workspace with a fast, stable hard-wired internet connection. A High School diploma is mandatory, and some college experience in information technology fields is preferred. Strong troubleshooting, analytical, and exceptional written and verbal communication skills are necessary, along with the ability to function in a self-directed environment and excel in a fast-paced, agile setting. Customer service experience is preferred, and the ability to handle clients professionally and think quickly is essential.
Provide technical assistance to end-users of Canvas, our LMS software, via phone, chat, and email. Troubleshoot and resolve end-user issues, answer how-to questions, and replicate and troubleshoot simple bugs. Maintain thorough records of all actions taken in the ticketing system. Escalate unresolved issues to the L2 Support team and act as a liaison between customers and Tier 2 Support. Advise clients on product usage and address specific user issues. Direct users to the correct helpdesk when requests cannot be accommodated. Be friendly, efficient, dependable, and provide timely updates to users.
Education technology for teaching and learning
Instructure focuses on enhancing the educational experience for teachers and students through its technology solutions. The main product, Canvas, is a learning management system (LMS) that enables educators to create, manage, and deliver course content effectively. This platform supports various educational institutions, including K-12 schools, universities, and corporate training programs, by providing a user-friendly interface for both instructors and learners. Unlike many competitors, Instructure operates on a subscription model, allowing institutions to access its services and tools for a fee. The goal of Instructure is to empower educators and improve student outcomes by providing effective teaching tools and resources, serving over 30 million users in more than 6,000 organizations globally.