Technical Support Engineer
AlphaSenseSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Position Overview
- Location Type: Remote
- Job Type: Full-time
- Salary: Not specified
BlackStone eIT is seeking a passionate and experienced Technical Support Lead to oversee the daily operations of the technical support department. The ideal candidate will ensure clients receive optimal assistance with products and services, empower team members to resolve technical issues efficiently, and contribute to elevating customer satisfaction.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or related discipline.
- Minimum 5 years of experience in a technical support role.
- At least 2 years of experience in a leadership position.
- Strong troubleshooting skills and expertise in diagnosing and resolving technical issues.
- Exceptional communication and interpersonal skills.
- Familiarity with support ticketing systems and trouble ticket management.
- Ability to work under pressure and manage multiple priorities.
- Proficiency in creating reports and analyzing performance metrics.
- ITIL certification or experience is a plus.
Responsibilities
- Lead, mentor, and develop a team of technical support agents.
- Troubleshoot complex technical issues escalated by team members.
- Establish and refine support processes, ensuring adherence to service level agreements (SLAs).
- Analyze support metrics and trends to identify areas for improvement.
- Provide ongoing training to the support team.
- Act as a liaison between the support team and other departments.
- Maintain comprehensive documentation and knowledge base articles.
Benefits
- Paid Time Off
- Work From Home
- Performance Bonus
- Training & Development
Additional Details
- Employment Type: Full-time
- Workplace: Remote
- Language: English
- Department: Technical Team
- Published: 2025-06-11
Skills
Troubleshooting
Technical Support
Customer Service
Support Ticketing Systems
Process Improvement
Performance Metrics Analysis
Knowledge Base Management
Leadership
Training & Development
ITIL Certification
Blackstone
Global alternative asset management firm
About Blackstone
Blackstone is a leader in alternative asset management, focusing on private equity, real estate, and credit investments. The firm manages over $1.1 trillion in assets and partners with financial advisors to provide access to private markets, aiming to create strong businesses that deliver lasting value. Its main products, BREIT and BCRED, cater to income-focused investors, while the On-Demand Continuing Education Program helps educate investors on private market topics. Blackstone's goal is to identify economic trends and invest in industry-leading businesses to generate strong returns.
New York City, New YorkHeadquarters
1985Year Founded
$18,081.8MTotal Funding
UNKNOWNCompany Stage
Financial Services, Real Estate, EducationIndustries
5,001-10,000Employees