Director, Technical Support
SimpplrSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Junior (1 to 2 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess a Bachelor's degree in Information Technology, Computer Science, or a related discipline, and a minimum of 5 years of experience in a technical support role with at least 2 years in a leadership position. Strong troubleshooting skills and expertise in diagnosing and resolving technical issues are required, along with exceptional communication and interpersonal skills for effective interaction with clients and team members. Familiarity with support ticketing systems and trouble ticket management is also necessary, and proficiency in creating reports and analyzing performance metrics is expected. ITIL certification or experience is considered a plus.
Responsibilities
The Technical Support Lead will oversee the daily operations of the technical support department, leading, mentoring, and developing a team of technical support agents while promoting a collaborative and productive environment. They will troubleshoot complex technical issues escalated by team members, offer solutions, establish and refine support processes, and ensure adherence to service level agreements (SLAs). Analyzing support metrics and trends to identify areas for improvement and implement strategies accordingly, providing ongoing training to the support team, acting as a liaison between the support team and other departments, and maintaining comprehensive documentation and knowledge base articles are also key responsibilities.
Skills
Troubleshooting
Technical Support
Customer Service
Support Ticketing Systems
Process Improvement
Performance Metrics Analysis
Knowledge Base Management
Leadership
Training & Development
ITIL Certification
Blackstone
Global alternative asset management firm
About Blackstone
Blackstone is a leader in alternative asset management, focusing on private equity, real estate, and credit investments. The firm manages over $1.1 trillion in assets and partners with financial advisors to provide access to private markets, aiming to create strong businesses that deliver lasting value. Its main products, BREIT and BCRED, cater to income-focused investors, while the On-Demand Continuing Education Program helps educate investors on private market topics. Blackstone's goal is to identify economic trends and invest in industry-leading businesses to generate strong returns.
New York City, New YorkHeadquarters
1985Year Founded
$18,081.8MTotal Funding
UNKNOWNCompany Stage
Financial Services, Real Estate, EducationIndustries
5,001-10,000Employees