Technical Support Lead

India

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Not SpecifiedCompensation

Junior (1 to 2 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology & ServicesIndustries

Position Overview

Location Type: Remote
Job Type: Full-time
Salary: Not specified

BlackStone eIT is seeking a passionate and experienced Technical Support Lead to oversee the daily operations of the technical support department. The ideal candidate will ensure clients receive optimal assistance with products and services, empower team members to resolve technical issues efficiently, and contribute to elevating customer satisfaction.

Requirements

Bachelor's degree in Information Technology, Computer Science, or related discipline.
Minimum 5 years of experience in a technical support role.
At least 2 years of experience in a leadership position.
Strong troubleshooting skills and expertise in diagnosing and resolving technical issues.
Exceptional communication and interpersonal skills.
Familiarity with support ticketing systems and trouble ticket management.
Ability to work under pressure and manage multiple priorities.
Proficiency in creating reports and analyzing performance metrics.
ITIL certification or experience is a plus.

Responsibilities

Lead, mentor, and develop a team of technical support agents.
Troubleshoot complex technical issues escalated by team members.
Establish and refine support processes, ensuring adherence to service level agreements (SLAs).
Analyze support metrics and trends to identify areas for improvement.
Provide ongoing training to the support team.
Act as a liaison between the support team and other departments.
Maintain comprehensive documentation and knowledge base articles.

Benefits

Paid Time Off
Work From Home
Performance Bonus
Training & Development

Additional Details

Employment Type: Full-time
Workplace: Remote
Language: English
Department: Technical Team
Published: 2025-06-11

Skills

Troubleshooting

Technical Support

Customer Service

Support Ticketing Systems

Process Improvement

Performance Metrics Analysis

Knowledge Base Management

Leadership

Training & Development

ITIL Certification

Blackstone

Global alternative asset management firm

About Blackstone

Blackstone is a leader in alternative asset management, focusing on private equity, real estate, and credit investments. The firm manages over $1.1 trillion in assets and partners with financial advisors to provide access to private markets, aiming to create strong businesses that deliver lasting value. Its main products, BREIT and BCRED, cater to income-focused investors, while the On-Demand Continuing Education Program helps educate investors on private market topics. Blackstone's goal is to identify economic trends and invest in industry-leading businesses to generate strong returns.

New York City, New YorkHeadquarters

1985Year Founded

$18,081.8MTotal Funding

UNKNOWNCompany Stage

Financial Services, Real Estate, EducationIndustries

5,001-10,000Employees

Risks

Increased competition in AI may lead to overvaluation and market saturation.

Potential regulatory scrutiny due to significant investments in diverse sectors.

Economic instability in Europe could impact returns from European investments.

Differentiation

Blackstone is a global leader in alternative asset management with $1.1 trillion AUM.

The firm specializes in private equity, real estate, and credit investments.

Blackstone partners with financial advisors to provide access to private markets.

Upsides

Blackstone's $300M investment in DDN shows a strategic pivot towards AI-driven growth sectors.

The €250M investment in Sia Partners expands Blackstone's footprint in AI consulting services.

Partnership with Jersey Mike’s indicates investment in established consumer brands with growth potential.

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