Technical Support L3 - CDMX at A1M Solutions

Mexico City, Mexico City, Mexico

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MX$16,000 – MX$18,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

2+ years of Level 1 support experience: end-user (EUC), image loading, printer configuration, and computer repair
1+ year of Level 2 experience: network management (switches, routers), knowledge of console and structured cabling
1+ year of Level 3 experience: basic server knowledge (HP, iLO, Dell)
Windows Operating Systems
Network Troubleshooting
Server Administration (HP, Dell)
Excel, Word, PowerPoint
SharePoint
Advanced English - Conversational (Essential): must communicate effectively and participate in assessments

Responsibilities

Provide Tier 3 technical support across EUC, Network, and Server accounts
Support internal GSB clients
Travel to support clients in other states of the Republic and potentially internationally
Provide remote technical support
Assist with help desk issues
Adhere to GSB policies and customs
Proactively identify and resolve technical issues
Maintain company assets (if required)
Monitor company chats and provide support as needed
Work from home and on-site with clients

Skills

Key technologies and capabilities for this role

WindowsNetwork TroubleshootingServer AdministrationHPiLODellSharePointExcelSwitchesRoutersStructured Cabling

Questions & Answers

Common questions about this position

What is the salary range for the Technical Support L3 position?

The salary range is $16,000 - $18,000, depending on experience.

Is this Technical Support L3 role remote, and what are the location requirements?

The position is remote with potential for travel, including to support clients in other states of the Republic and potentially internationally, and involves working from home and on-site with clients.

What technical skills are required for this Technical Support L3 role?

Required skills include Windows Operating Systems, Network Troubleshooting, Server Administration (HP, Dell), Excel, Word, PowerPoint, and SharePoint, along with advanced conversational English.

What benefits are offered for this position?

Benefits include legal benefits as per law, benefits exceeding 3 months, Savings Account, Major Medical Expense Insurance, and Life Insurance.

What experience is needed to qualify for the Technical Support L3 role?

Candidates need 2 years in Level 1 support (EUC, image loading, printer configuration, computer repair), 1 year in Level 2 (network management, switches, routers, console, structured cabling), and 1 year in Level 3 (basic server knowledge with HP, iLO, Dell).

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees