Technical Support - Japanese Speaker (Fresh Grad 2026) at DXC Technology

Petaling Jaya, Selangor, Malaysia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

IT Services, TechnologyIndustries

Requirements

Diploma or bachelor’s degree
0-2 years’ experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills – JAPANESE (JLPT N2)
Experience in troubleshooting in a technical environment
Excellent analytical and problem-solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Understanding of case management databases and tools
Superior customer service skills
Phone and remote support experience. E-support experience and knowledge
Willing to work in shifting schedule
Willing to work in Petaling Jaya

Responsibilities

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Evaluate unique or complex installations or configurations and make recommendations for resolution
Articulate clearly in writing and verbally
Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met

Skills

Key technologies and capabilities for this role

Japanese JLPT N2Technical TroubleshootingHardware SupportSoftware SupportCustomer ServiceRemote SupportPhone SupportCase ManagementAnalytical SkillsProblem Solving

Questions & Answers

Common questions about this position

What are the key requirements for this Technical Support role?

Candidates need a diploma or bachelor’s degree, JLPT N2 Japanese proficiency, troubleshooting experience in technical environments, analytical and problem-solving skills, and knowledge of computing hardware/software. Additional requirements include superior customer service skills, phone/remote support experience, and willingness to work shifting schedules in Petaling Jaya.

Is Japanese language proficiency required for this position?

Yes, excellent verbal and written communication skills in Japanese at JLPT N2 level are required.

Where is the work location for this job, and is it remote?

The role requires working in Petaling Jaya, with no mention of remote work options.

What is the company culture like at DXC Technology?

DXC fosters a culture of inclusion, belonging, and corporate citizenship, with a 'people first' philosophy that emphasizes diversity, bringing your whole self to work, and commitment to employees' growth and communities.

What benefits does DXC Technology offer?

DXC offers competitive remuneration, benefits, training, and career opportunities as part of their 'people first' philosophy.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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