Flock Safety

Technical Support Engineer (Video Focus)

United States

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Public Safety Technology, Software, HardwareIndustries

Requirements

Candidates should possess over 4 years of advanced technical support experience with a strong emphasis on video troubleshooting and support. A foundational knowledge of video codecs, streaming protocols, video APIs, and error logging is required, along with hands-on experience with SaaS solutions. Familiarity with SQL queries and API tools like Postman is also necessary.

Responsibilities

The Technical Support Engineer will act as the primary technical point of contact for video support cases, troubleshooting escalated issues related to video recording devices, streaming, data integrity, and analytics. Responsibilities include analyzing logs, reproducing issues, developing temporary solutions, supporting authentication systems, identifying trends in video support cases, troubleshooting network issues affecting video streaming, testing video-related APIs, and managing the video incident management process.

Skills

Video troubleshooting
Cloud software support
Hardware support
Technical support
Incident management
Product collaboration
Engineering collaboration

Flock Safety

License plate reader cameras for crime prevention

About Flock Safety

Flock Safety provides a system aimed at enhancing public safety through crime prevention while ensuring privacy and reducing bias. The main product is a network of license plate reader cameras that capture essential vehicle information, which helps in solving crimes. These cameras utilize machine learning technology to ensure that the data collected is objective and ethically used. Flock Safety serves a variety of clients, including neighborhoods, businesses, and law enforcement agencies in over 1,000 cities. The company operates on a subscription model, where clients pay for the installation, maintenance, and access to data and analytics. This approach not only generates a steady revenue stream but also allows clients to benefit from ongoing updates and support. Flock Safety's goal is to create safer communities by providing effective crime prevention tools that respect individual privacy and foster trust between the public and law enforcement.

Atlanta, GeorgiaHeadquarters
2017Year Founded
$372.2MTotal Funding
SERIES_ECompany Stage
Government & Public Sector, Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees

Benefits

Unlimited PTO
12 paid holidays
Fully-paid health benefits
16 weeks of parental leave
Work from home allowance
Learning & development stipend
Home office stipend

Risks

Privacy concerns may lead to legal challenges affecting ALPR technology operations.
Integration of drone technology may increase operational costs and financial strain.
Economic downturns could reduce client spending on subscription-based services.

Differentiation

Flock Safety integrates ALPR cameras with AI for unbiased crime-solving data.
The company offers a full-service, maintenance-free technology solution for public safety.
Flock Safety's platform combines community power to enhance safety across cities and businesses.

Upsides

Acquisition of Aerodome enhances drone technology for public safety solutions.
Partnership with MS2 expands AI Traffic Analytics capabilities for state agencies.
Solar-Powered Condor video solutions increase market penetration in infrastructure-lacking areas.

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