Specialist, Video Investment
BarkleyFull Time
Junior (1 to 2 years)
Candidates should possess over 4 years of advanced technical support experience with a strong emphasis on video troubleshooting and support. A foundational knowledge of video codecs, streaming protocols, video APIs, and error logging is required, along with hands-on experience with SaaS solutions. Familiarity with SQL queries and API tools like Postman is also necessary.
The Technical Support Engineer will act as the primary technical point of contact for video support cases, troubleshooting escalated issues related to video recording devices, streaming, data integrity, and analytics. Responsibilities include analyzing logs, reproducing issues, developing temporary solutions, supporting authentication systems, identifying trends in video support cases, troubleshooting network issues affecting video streaming, testing video-related APIs, and managing the video incident management process.
License plate reader cameras for crime prevention
Flock Safety provides a system aimed at enhancing public safety through crime prevention while ensuring privacy and reducing bias. The main product is a network of license plate reader cameras that capture essential vehicle information, which helps in solving crimes. These cameras utilize machine learning technology to ensure that the data collected is objective and ethically used. Flock Safety serves a variety of clients, including neighborhoods, businesses, and law enforcement agencies in over 1,000 cities. The company operates on a subscription model, where clients pay for the installation, maintenance, and access to data and analytics. This approach not only generates a steady revenue stream but also allows clients to benefit from ongoing updates and support. Flock Safety's goal is to create safer communities by providing effective crime prevention tools that respect individual privacy and foster trust between the public and law enforcement.