[Remote] Staff Engineer – Visit Experience at Included Health

Remote

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare Technology, Virtual CareIndustries

Requirements

Candidates must have 10+ years of backend engineering experience with proven expertise in designing and scaling video platforms, including WebRTC, SFU/MCU architectures, streaming protocols, TURN/STUN, and real-time QoS optimizations. A strong distributed systems background with microservices, APIs, cloud infrastructure (AWS/GCP), and event-driven architectures is essential, along with proficiency in backend languages like Go, Java, Scala, or Python. Experience building reliable, fault-tolerant, real-time systems, setting technical vision, influencing strategy, leading complex projects, and communicating effectively with customers and cross-functional teams is also required.

Responsibilities

The Staff Engineer will lead the architecture and development of large-scale backend systems for live video and virtual visits, ensuring high availability, resilience, and low latency. Responsibilities include designing APIs, services, and infrastructure, partnering with product and design teams to deliver seamless experiences, and guiding innovation in video quality and integrations. The role involves mentoring engineers, evaluating new technologies in real-time communication, and collaborating with security and compliance teams to ensure HIPAA and SOC2 compliance.

Skills

backend engineering

video platforms

WebRTC

SFU/MCU architectures

streaming protocols

TURN/STUN

QoS optimizations

distributed systems

microservices

APIs

cloud infrastructure

AWS

GCP

event-driven architecture

HIPAA compliance

SOC2 compliance

Included Health

Healthcare advocacy and specialized care services

About Included Health

Included Health focuses on enhancing the healthcare experience for individuals who often face challenges in accessing quality care. The company provides a variety of services, including primary care, behavioral health, and virtual care, ensuring that members receive timely and appropriate treatment. Their model emphasizes 24/7 on-demand care with a diverse group of providers, allowing for personalized support tailored to complex health needs. Unlike many competitors, Included Health prioritizes underserved populations and partners with employers and consultants to deliver comprehensive healthcare solutions that not only improve health outcomes but also help reduce costs. The ultimate goal of Included Health is to make quality healthcare accessible and understandable for everyone, particularly those who have been overlooked by traditional healthcare systems.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$337.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

HealthcareIndustries

51-200Employees

Benefits

Along with comprehensive medical, dental and vision plans; all employee spouses and children can access Included Health services at no cost. For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees.

Risks

Competition from Teladoc and Amwell threatens market share.

Post-merger integration challenges could affect service delivery.

Regulatory scrutiny on telehealth may impact operational flexibility.

Differentiation

Included Health offers integrated primary and behavioral health services.

They provide 24/7 on-demand care with diverse providers.

Their data-driven approach enhances healthcare outcomes and reduces costs.

Upsides

Rising demand for telehealth boosts Included Health's virtual care services.

Employers investing in healthcare benefits expand Included Health's client base.

Value-based care models align with Included Health's focus on outcomes.

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