Technical Support Engineer (Remote)

As a Technical Support Engineer, responsibilities include working with CrowdStrike internal teams to resolve customer problems, demonstrating ownership of customer’s concerns by assessing impact, troubleshooting logically, engaging relevant stakeholders, identifying root cause and resolving them to the satisfaction of customers, communicating effectively with internal and external stakeholders, collaborating with them to resolve customer escalations quickly, working with Product experts/Engineering to fix bugs or enhance product features, managing time and work to meet or exceed operational goals, learning cutting edge technologies and new product features, creating/sharing knowledge articles and contributing to mentoring/training efforts, and potentially being scheduled to work on shifts/holidays as per the business requirement.