Technical Support Engineer (Remote, BRA) at Crowdstrike

Brazil

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Information Technology, SoftwareIndustries

Skills

Key technologies and capabilities for this role

Technical SupportTroubleshootingCustomer ServiceProblem SolvingDocumentationCybersecurityAICloud

Questions & Answers

Common questions about this position

Is this Technical Support Engineer position remote?

Yes, the position is remote and based in Brazil (BRA).

What skills are required for the Technical Support Engineer role?

Candidates need 3+ years in customer support, technical support, system administration, or a related role; knowledge of Windows environments including services, workstations, and troubleshooting OS/network issues; passion for solving customer issues; ability to learn quickly; excellent communication and relationship skills; and ability to work independently or in a team.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at CrowdStrike?

CrowdStrike cultivates a culture of flexibility and autonomy, empowering employees to own their careers, with a focus on passion, innovation, and commitment to customers, community, and each other.

What makes a strong candidate for this Technical Support Engineer role?

Strong candidates have 3+ years of relevant experience, deep Windows troubleshooting knowledge, excellent customer service skills, the ability to stay calm under pressure, and bonus experience with kernel-level security or hybrid environments.

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters

2011Year Founded

$468MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.

Recovery from last year's outage may still affect customer trust and future sales.

Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.

The company serves 44 of the Fortune 100, showcasing its strong market presence.

CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.

Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.

Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

Land your dream remote job 3x faster with AI

Try Jobo Free