Technical Support Engineer (Remote, BRA)

Candidates should have 3+ years of customer support, technical support, system administration, or a related customer-facing role. Knowledge of the Windows environment, including Windows services and workstations, troubleshooting, and diagnosing low-level operating system and network issues is required. Passion for solving customer issues and advocating for their success in a fast-paced, highly technical environment, the ability to learn new technologies quickly, excellent relationship management, customer service, and communication skills are essential. Candidates must be able to work independently with little direct supervision and as part of a team, possess outstanding analytical and organizational abilities, and remain calm, composed, and articulate when dealing with tough customer situations. Professional fluency in the English language is required. Experience supporting kernel-level security solutions, hybrid environments, security applications like AV, VPN, or firewalls, Linux troubleshooting, and Splunk are considered bonus points.