Technical Support Engineer (Remote)

Candidates should have experience in a product technical support role supporting global enterprise customers. Outstanding oral and written communication skills, customer focus, analytical thinking, and logical troubleshooting aptitude are required. Proven experience in troubleshooting and diagnosing issues at the application and operating system level within Windows, Linux, or Mac environments is necessary. A solid understanding of operating system fundamentals, including user and kernel space, memory management, shared libraries, file and network I/O, Windows registry, and software distribution, is essential. Hands-on experience using tools and techniques to debug problems within Windows, Linux, or Mac environments is also required. Bonus points for specialization in SIEM/SOAR with experience in log management tools, Kafka, containers, container administration/orchestration, Regex, query languages, or SIEM/SOAR platform certifications. Alternatively, bonus points for specialization in Identity Management with hands-on experience in Windows Servers/Active Directory, MFA, Identity Protection, Zero Trust solutions, authentication protocols (Kerberos, LDAP, NTLM, SAML), and network troubleshooting using Wireshark/PCAP analysis, along with operational understanding of networking devices.