[Remote] Care Management Support Assistant at Humana

Indiana, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, InsuranceIndustries

Requirements

Candidates must be current residents of Indiana and possess a High School Diploma or equivalent. A minimum of one year of administrative support experience, preferably in healthcare, is required, along with familiarity with community care resources. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and a dedicated, private home office space with reliable internet (minimum 25 Mbps download, 10 Mbps upload) are also necessary. An Associate's degree and bilingual skills in English/Spanish are preferred.

Responsibilities

The Care Management Support Assistant will contribute to the administration of care management by managing mailboxes, entering data, mailing materials, and researching members. They will provide non-clinical support for member needs assessments, interact with Service Coordinators and Field Care Managers, and perform clerical duties such as reporting, data tracking, and managing email. This role involves performing computations and handling semi-routine assignments that may change.

Skills

Data Entry

Mailbox Management

Clerical Activities

Reporting

Data Tracking

Organizational Skills

Time Management

Collaboration

Teamwork

Adaptability

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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