Technical Support Engineer at Plenty®

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, LendingIndustries

Requirements

3+ years of experience in relevant support roles with proven technical problem-solving skills
Bachelors Degree in a technical field such as Computer Science
Proven experience working with large Engineering teams
Strong proficiency with SQL for data analysis and investigation
Scripting skills for automation (e.g., Python, Bash, PowerShell)
Familiarity with .Net/C# and ability to read code and execute simple code changes
Experience with log analysis tools such as Datadog
Excellent verbal and written communicator
Able to work autonomously and as part of a team
Excellent problem-solving skills and the ability to communicate technical concepts clearly to diverse audiences
Able to document work items including problem descriptions and requirements

Responsibilities

Issue resolution: Respond to internal support tickets, provide troubleshooting advice and apply standard resolution tactics, conducting deep investigations where required
Triage and backlog management: Determine business impact and triage unresolvable tickets to an appropriate engineering team, while maintaining stakeholder expectations on resolution times
Advanced Troubleshooting: Investigate and resolve complex technical issues involving our application, APIs, database, and integrations
Root Cause Analysis: Analyze application logs, query databases (SQL), and replicate customer environments to identify root causes and document bugs for the engineering team
Knowledge Creation: Improve support scalability by creating and maintaining internal knowledge base articles, runbooks, and troubleshooting guides

Skills

Key technologies and capabilities for this role

TroubleshootingAPIsDatabasesIntegrationsTriageIncident ResponseSupport TicketsIssue Resolution

Questions & Answers

Common questions about this position

What qualifications are required for the Technical Support Engineer role?

Candidates need 3+ years of experience in relevant support roles, a Bachelor's Degree in a technical field such as Computer Science, proven experience with large Engineering teams, strong SQL proficiency, scripting skills (e.g., Python, Bash, PowerShell), familiarity with .Net/C#, and experience with log analysis tools like Datadog.

What are the key responsibilities of this position?

Responsibilities include issue resolution through troubleshooting and deep investigations, triaging tickets to engineering teams, advanced troubleshooting of applications, APIs, databases, and integrations, root cause analysis using logs and SQL, and creating knowledge base articles and runbooks.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What competencies make a strong candidate for this role?

Strong candidates have excellent verbal and written communication skills, the ability to work autonomously and as part of a team, and excellent problem-solving skills with the ability to communicate technical issues effectively.

Plenty®

Indoor vertical farming for fresh produce

About Plenty®

Plenty is involved in indoor vertical farming, which allows for the growth of fresh produce in controlled environments. By stacking plants vertically, Plenty can maximize space and produce crops throughout the year, independent of weather conditions. This method uses less water and avoids harmful pesticides and GMOs, making it a sustainable alternative to traditional farming. The company sells its produce to grocery stores, restaurants, and directly to consumers who value high-quality and sustainable food options. Unlike many competitors, Plenty's focus on advanced farming techniques ensures a consistent supply of premium fruits and vegetables, which helps it maintain a strong brand reputation and attract loyal customers. The goal of Plenty is to transform food production by providing a reliable source of nutritious food while promoting sustainability.

South San Francisco, CaliforniaHeadquarters

2013Year Founded

$915.3MTotal Funding

SERIES_ECompany Stage

Food & AgricultureIndustries

201-500Employees

Risks

Increased competition from vertical farming startups like Bowery Farming and AeroFarms.

High initial capital investment for new farms could strain financial resources.

Dependence on strategic partnerships, such as with Driscoll's, poses potential risks.

Differentiation

Plenty uses 1% of the land required by traditional farms for leafy greens.

Plenty's vertical farms reduce water usage by up to 90% compared to traditional farming.

Plenty offers pesticide-free and GMO-free produce, ensuring high food safety standards.

Upsides

Partnership with 7-Eleven expands Plenty's reach in California with sustainable produce.

Joint venture with Mawarid to establish vertical farms in GCC, starting in Abu Dhabi.

Development of the world's largest vertical farming research center in Wyoming by 2025.

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