Senior Site Reliability Engineer
MotionalSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Transportation & Logistics, Construction, Energy, Field Service, Manufacturing, Food & Agriculture, Food & Beverage, Retail, Public SectorIndustries
Requirements
Candidates should possess 2-3 years of experience in technical support, systems engineering, or a related field, ideally with experience supporting SaaS or IoT products. Strong troubleshooting skills are required, specifically in areas such as networking, APIs, Linux systems, mobile platforms (iOS/Android), or hardware devices. Familiarity with CRM/log analysis platforms like Salesforce, Zendesk, Jira, or Kibana is also necessary.
Responsibilities
The Technical Support Engineer will own and resolve high-priority, technically complex issues for enterprise customers via various channels, including email, phone, and chat. They will act as a point of escalation for frontline support engineers, manage end-to-end resolution for advanced cases, troubleshoot and analyze data from telematics devices, dashcams, APIs, and customer environments, collaborate with Engineering and Product teams on bug fixes and product improvements, document troubleshooting steps and best practices, partner with Customer Success Managers and Enterprise Account Managers to ensure customer satisfaction, monitor trends and proactively flag emerging issues, and participate in on-call rotations or special projects to support enterprise uptime.
Skills
Troubleshooting
Root Cause Analysis
Customer Support
Technical Guidance
Training
Education
Motive
Enhances broadband services for providers
About Motive
Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.
Austin, TexasHeadquarters
1871Year Founded
IPOCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees