Motive

Technical Support Engineer - ENT

Pakistan

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Transportation & Logistics, Construction, Energy, Field Service, Manufacturing, Food & Agriculture, Food & Beverage, Retail, Public SectorIndustries

Position Overview

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Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time, safety, operations, and finance teams can manage their drivers, vehicles, equipment, and fleet-related spending in a single system. Combined with industry-leading AI, the Motive platform gives you complete visibility and control and significantly reduces manual workloads by automating and simplifying tasks. Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more.

About the Role

Technical Support Engineers (Enterprise Tech Support) manage, track, diagnose, troubleshoot, and identify root causes for customers in Technical Support for all Motive Products. They also train, educate, assist, and provide guidance to other employees within Support and across the company, as needed. An important aspect is to identify and alert the necessary stakeholders on larger issues and trends, and understand the magnitude and scope of the issues before escalating directly to the DSE/Technical Lead/Engineering.

Responsibilities

  • Own and resolve high-priority, technically complex issues for enterprise customers via email, phone, and chat.
  • Act as the point of escalation for frontline support engineers and manage end-to-end resolution for advanced cases.
  • Troubleshoot and analyze data from telematics devices, dashcams, APIs, mobile apps, and customer environments.
  • Collaborate with Engineering and Product teams to identify and resolve bugs, contribute to hotfixes, and improve product stability.
  • Document troubleshooting steps, known issues, and best practices to contribute to internal knowledge bases.
  • Partner with Customer Success Managers (CSMs) and Enterprise Account Managers (EAMs) to ensure customer satisfaction and retention.
  • Monitor trends, proactively flag emerging issues, and suggest product or process improvements.
  • Participate in on-call rotations or special projects as needed to support enterprise uptime and availability.

Requirements

  • 2- 3+ years in a technical support, systems engineering, or similar role, preferably supporting SaaS or IoT products.
  • Strong troubleshooting skills in one or more of the following areas: Networking, APIs, Linux systems, mobile platforms (iOS/Android), or hardware devices.
  • Experience working with enterprise customers and managing escalations with professionalism and urgency.
  • Familiarity with tools such as Salesforce, Zendesk, Jira, Kibana, or equivalent CRM/log analysis platforms.
  • Excellent verbal and written communication skills with the ability to simplify technical concepts for non-technical users.
  • Ability to thrive in a fast-paced, collaborative environment with shifting priorities.
  • Bonus: Knowledge of transportation, fleet management, telematics, or logistics operations.

Company Information

Creating a diverse and inclusive workplace is one of Motive's core values.

Skills

Troubleshooting
Root Cause Analysis
Customer Support
Technical Guidance
Training
Education

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Austin, TexasHeadquarters
1871Year Founded
IPOCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees

Benefits

Health, dental, vision, & life insurance
PTO
Paid Holidays
Parental leave
401(k)
Performance Bonus
Employee Stock Purchase Plan
Company Social Outings
Work From Home Policy

Risks

Emerging competition from agile startups threatens Motive's market share.
Rapid AI advancements may outpace Motive's current audio capabilities.
Consumer privacy concerns could lead to regulatory scrutiny impacting operations.

Differentiation

Motive's ALIVE system offers a unique immersive audio experience for gaming.
High Leverage Network strategy enhances customer experience through continuous innovation.
Focus on personalized audio content differentiates Motive from traditional audio companies.

Upsides

Growing demand for immersive audio in gaming boosts ALIVE system's market potential.
Partnerships with streaming platforms enhance Motive's audio offerings and subscriber retention.
Rise of virtual reality applications creates opportunities for Motive's sophisticated audio solutions.

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