Technical Support Engineer at Hewlett Packard Enterprise

Koto-ku, Tokyo, Japan

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, NetworkingIndustries

Skills

Key technologies and capabilities for this role

NetworkingOSI Layer 2OSI Layer 3Customer SupportCCNALab EnvironmentKnowledge BaseTechnical DocumentationCommunication SkillsPresentation SkillsCloud ArchitecturesDevOpsDistributed Computing

Questions & Answers

Common questions about this position

Is this a remote or hybrid role?

This role is designed as ‘Hybrid’ with an expectation to work on average 2 days per week from an HPE office.

What are the required skills and experience for this position?

Candidates must have 3+ years of customer support experience in the IT industry, foundational knowledge of Networking (especially OSI Layers 2 and 3), and strong communication and presentation skills.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what's next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and is unconditionally inclusive.

What benefits does HPE offer?

HPE provides a comprehensive suite of benefits supporting physical, financial, and emotional wellbeing, along with investments in personal and professional development through specific career programs.

What makes a strong candidate for this Technical Support Engineer role?

Strong candidates will have the required 3+ years of IT customer support experience and networking knowledge, plus desirable traits like CCNA-equivalent knowledge, a proactive attitude toward new challenges, and a willingness to learn new technologies.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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