Technical Support Engineer - China at thatgamecompany

Shanghai, Shanghai, China

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

GamingIndustries

Requirements

Candidates should possess at least one year of experience in technical support, IT operations, or a related field within a production environment, along with strong troubleshooting skills in scripting languages such as Python, C#, or shell scripting. Familiarity with cloud platforms (AWS, Azure, or GCP) and DevOps tools (Docker, Jenkins, Kubernetes) is required, as is a solid understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs) and server administration. Proficiency in various platforms/devices, including macOS, Windows, and mobile device troubleshooting, is also expected.

Responsibilities

As a Technical Support Engineer, you will provide advanced technical support to internal teams, external players, and partners, ensuring smooth operations and high-quality experiences. You will collaborate with cross-functional teams to escalate and resolve critical issues using tools like Jira, assist in deploying updates and patches via MDM tools, troubleshoot and maintain network configurations, and diagnose and resolve complex technical issues related to game development tools and player experiences. You will also act as the primary point of contact during critical incidents, coordinating with teams to ensure quick resolution and post-incident improvements, and develop scripts or tools to automate workflows.

Skills

Python

Shell Scripting

AWS

Azure

GCP

Docker

Jenkins

Kubernetes

Git

Perforce

Jira

Jamf Pro

Microsoft Intune

TCP/IP

DNS

DHCP

VLANs

macOS

Windows

thatgamecompany

Develops visually stunning, emotionally engaging games

About thatgamecompany

thatgamecompany develops video games that focus on exploration, beauty, and emotional connection. Their games, such as "Sky: Children of the Light," "Journey," "Flower," and "Flow," are designed to be visually stunning and accessible to a wide audience, including casual gamers and families. The gameplay emphasizes shared experiences and emotional resonance, making them appealing to players looking for more than just entertainment. Unlike many competitors, thatgamecompany prioritizes artistic quality and emotional depth in their games, fostering a collaborative and experimental work environment that encourages innovation. Their goal is to create unique gaming experiences that resonate with players on a deeper level.

Santa Monica, CaliforniaHeadquarters

2006Year Founded

$190.8MTotal Funding

LATE_VCCompany Stage

Entertainment, GamingIndustries

51-200Employees