Technical Support Specialist
SkioSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Application Security, DevOps, SaaSIndustries
Requirements
Candidates must have at least 3 years of experience in technical or product support, preferably for SaaS, AppSec, or DevOps platforms. Required technical skills include Tier 3 troubleshooting for source control systems (GitHub, GitLab, Bitbucket), APIs (REST/GraphQL), cloud platforms (AWS, GCP), monitoring tools (Grafana), operating systems (Linux/Windows), containers (Docker, Kubernetes), CI/CD pipelines, and databases (PostgreSQL/MySQL). Proficiency in scripting languages like Python, Bash, or PowerShell is necessary, along with excellent customer communication skills and the ability to work effectively in a remote-first environment across different time zones.
Responsibilities
The Technical Support Engineer will serve as the primary technical contact for enterprise customers, owning issues from initial report to resolution. Responsibilities include troubleshooting complex challenges across cloud environments, CI/CD pipelines, SCMs, and APIs, investigating issues in SCM platforms, and diagnosing problems using monitoring tools like Grafana. The role involves partnering with R&D to diagnose product issues and provide feedback, communicating proactively with customers, and sharing knowledge through documentation and training. Additionally, the engineer will advocate for customer needs internally to influence product development.
Skills
Technical Support
Tier 3 Support
SaaS
AppSec
DevOps
GitHub
GitLab
Bitbucket
REST APIs
GraphQL APIs
AWS
GCP
Azure
Grafana
Linux
Windows
Docker
Kubernetes
Jenkins
GitHub Actions
GitLab CI/CD
Azure DevOps
PostgreSQL
MySQL
Python
Bash
PowerShell
Customer Communication
Apixio
AI-driven healthcare analytics platform
About Apixio
Apixio focuses on healthcare analytics by using artificial intelligence and machine learning to analyze clinical documents for health plans and providers. Their platform automates coding and auditing processes, improving accuracy and efficiency compared to traditional methods. By specializing in risk adjustment, Apixio helps clients predict healthcare costs and enhance patient care. The company's goal is to unlock the potential of clinical data to improve healthcare delivery and outcomes.
San Mateo, CaliforniaHeadquarters
2009Year Founded
$35.1MTotal Funding
SERIES_DCompany Stage
AI & Machine Learning, HealthcareIndustries
201-500Employees
Benefits
Compensation - Competitive salary, 401k match, and stock options
Health insurance - Exceptional medical, dental, and vision coverage
Career development - Annual stipend for professional events and education
Health & Wellness - Annual stipend for health and wellness programs
Time off - Generous vacation policy, paid holidays, and parental leave
Grub - Catered lunches, healthy snacks, and refreshing drinks
Commuter benefits - Free parking, pre-tax transit benefits, and shuttle service
Events - Team parties, outings, employee recognition, and happy hours
Risks
Integration with existing EHR systems may face resistance from healthcare providers.
The healthcare analytics market is becoming increasingly competitive with new entrants.
Data privacy and security concerns could lead to regulatory challenges for Apixio.
Differentiation
Apixio uses AI to automate coding and auditing, improving efficiency and accuracy.
The company offers centralized patient health profiles for better data-driven insights.
Apixio's platform supports risk adjustment and payment integrity for healthcare organizations.
Upsides
AI-driven predictive analytics are gaining traction, enhancing Apixio's service offerings.
The demand for AI solutions in healthcare is projected to grow significantly by 2026.
Apixio's partnership with Vim enhances real-time insights at the point of care.
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