Technical Support Engineer

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Application Security, DevOps, SaaSIndustries

Requirements

Candidates must have at least 3 years of experience in technical or product support, preferably for SaaS, AppSec, or DevOps platforms. Required technical skills include Tier 3 troubleshooting for source control systems (GitHub, GitLab, Bitbucket), APIs (REST/GraphQL), cloud platforms (AWS, GCP), monitoring tools (Grafana), operating systems (Linux/Windows), containers (Docker, Kubernetes), CI/CD pipelines, and databases (PostgreSQL/MySQL). Proficiency in scripting languages like Python, Bash, or PowerShell is necessary, along with excellent customer communication skills and the ability to work effectively in a remote-first environment across different time zones.

Responsibilities

The Technical Support Engineer will serve as the primary technical contact for enterprise customers, owning issues from initial report to resolution. Responsibilities include troubleshooting complex challenges across cloud environments, CI/CD pipelines, SCMs, and APIs, investigating issues in SCM platforms, and diagnosing problems using monitoring tools like Grafana. The role involves partnering with R&D to diagnose product issues and provide feedback, communicating proactively with customers, and sharing knowledge through documentation and training. Additionally, the engineer will advocate for customer needs internally to influence product development.

Skills

Technical Support

Tier 3 Support

SaaS

AppSec

DevOps

GitHub

GitLab

Bitbucket

REST APIs

GraphQL APIs

AWS

GCP

Azure

Grafana

Linux

Windows

Docker

Kubernetes

Jenkins

GitHub Actions

GitLab CI/CD

Azure DevOps

PostgreSQL

MySQL

Python

Bash

PowerShell

Customer Communication

Apixio

AI-driven healthcare analytics platform

About Apixio

Apixio focuses on healthcare analytics by using artificial intelligence and machine learning to analyze clinical documents for health plans and providers. Their platform automates coding and auditing processes, improving accuracy and efficiency compared to traditional methods. By specializing in risk adjustment, Apixio helps clients predict healthcare costs and enhance patient care. The company's goal is to unlock the potential of clinical data to improve healthcare delivery and outcomes.

San Mateo, CaliforniaHeadquarters

2009Year Founded

$35.1MTotal Funding

SERIES_DCompany Stage

AI & Machine Learning, HealthcareIndustries

201-500Employees

Benefits

Compensation - Competitive salary, 401k match, and stock options

Health insurance - Exceptional medical, dental, and vision coverage

Career development - Annual stipend for professional events and education

Health & Wellness - Annual stipend for health and wellness programs

Time off - Generous vacation policy, paid holidays, and parental leave

Grub - Catered lunches, healthy snacks, and refreshing drinks

Commuter benefits - Free parking, pre-tax transit benefits, and shuttle service

Events - Team parties, outings, employee recognition, and happy hours

Risks

Integration with existing EHR systems may face resistance from healthcare providers.

The healthcare analytics market is becoming increasingly competitive with new entrants.

Data privacy and security concerns could lead to regulatory challenges for Apixio.

Differentiation

Apixio uses AI to automate coding and auditing, improving efficiency and accuracy.

The company offers centralized patient health profiles for better data-driven insights.

Apixio's platform supports risk adjustment and payment integrity for healthcare organizations.

Upsides

AI-driven predictive analytics are gaining traction, enhancing Apixio's service offerings.

The demand for AI solutions in healthcare is projected to grow significantly by 2026.

Apixio's partnership with Vim enhances real-time insights at the point of care.

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Technical Support Engineer

Requirements

Responsibilities

Skills

Apixio

About Apixio

Benefits

Compensation - Competitive salary, 401k match, and stock options

Health insurance - Exceptional medical, dental, and vision coverage

Career development - Annual stipend for professional events and education

Health & Wellness - Annual stipend for health and wellness programs

Time off - Generous vacation policy, paid holidays, and parental leave

Grub - Catered lunches, healthy snacks, and refreshing drinks

Commuter benefits - Free parking, pre-tax transit benefits, and shuttle service

Events - Team parties, outings, employee recognition, and happy hours

Risks

Integration with existing EHR systems may face resistance from healthcare providers.

The healthcare analytics market is becoming increasingly competitive with new entrants.

Data privacy and security concerns could lead to regulatory challenges for Apixio.

Differentiation

Apixio uses AI to automate coding and auditing, improving efficiency and accuracy.

The company offers centralized patient health profiles for better data-driven insights.

Apixio's platform supports risk adjustment and payment integrity for healthcare organizations.

Upsides

AI-driven predictive analytics are gaining traction, enhancing Apixio's service offerings.

The demand for AI solutions in healthcare is projected to grow significantly by 2026.

Apixio's partnership with Vim enhances real-time insights at the point of care.

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