Developer Support Engineer
Airtable- Full Time
- Junior (1 to 2 years)
Ada is seeking a seasoned Senior Technical Support Engineer with deep technical acumen and a passion for customer advocacy. This role is ideal for experienced professionals from senior technical roles in SaaS, PaaS, or AI environments who are comfortable navigating ambiguity, managing cross-functional collaboration, and driving resolution for technically complex issues.
Ada is an AI customer service company dedicated to making customer service extraordinary. We empower enterprise companies to deliver exceptional customer experiences through our AI transformation platform, combining strategic expertise with powerful AI agent management technology. Ada accelerates businesses' AI maturity, enabling them to stay ahead of the curve. Our platform handles 83% of customer conversations through automation, freeing up human resources for growth and allowing customers more time for what matters most.
Founded in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. With over $250M in funding from top-tier investors, Ada is a pioneer in AI for customer service. We value progress and continuous improvement, making Ada a place for ambitious individuals eager to grow.
Learn more at www.ada.cx.
Automates customer service with AI chatbots
Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.