Senior Technical Support Engineer
SemgrepSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
AI, Customer Service, SaaS, PaaSIndustries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience level is required for this Senior Technical Support Engineer role?
The role requires 6+ years in technical support roles, with a strong track record in senior or Tier II/III positions, and proven experience supporting SaaS/PaaS platforms or AI-based products.
What technical skills are essential for this position?
Key skills include expertise in troubleshooting RESTful APIs, middleware, and cloud-based services; familiarity with debugging tools like Postman, Swagger, log analysis, and source code review; basic proficiency in Python and Java; and experience with monitoring tools like Datadog and databases like MongoDB.
What is the salary or compensation for this role?
This information is not specified in the job description.
Is this position remote or does it require office work?
This information is not specified in the job description.
What kind of company culture does Ada have?
Ada values progress and continuous improvement, making it a place for ambitious individuals eager to grow, and emphasizes a customer-first mindset in a fast-paced, high-growth environment.
Ada
Automates customer service with AI chatbots
About Ada
Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.
Toronto, CanadaHeadquarters
2016Year Founded
$185.3MTotal Funding
SERIES_CCompany Stage
Enterprise Software, AI & Machine LearningIndustries
201-500Employees
Risks
Emerging AI chatbot startups pose a threat to Ada's market share.
Rapid AI advancements require continuous updates, straining Ada's resources.
Data privacy regulations could increase compliance costs for Ada.
Differentiation
Ada specializes in AI-driven chatbots for automated customer experience solutions.
The company offers a subscription-based model ensuring steady revenue and client engagement.
Ada provides consulting, development, and managed services to enhance customer support operations.
Upsides
Ada raised $130M in Series C funding, boosting its growth potential.
Partnerships with platforms like Zendesk enhance Ada's integration capabilities.
Growing demand for AI solutions supports Ada's market expansion and client acquisition.
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