[Remote] Senior Technical Support Engineer at Semgrep

Myrtle Point, Oregon, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software Security, Cybersecurity, TechnologyIndustries

Requirements

Excellent written and verbal communication skills
A deep understanding of developer workflows and build systems, including CI/CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git
Familiarity with Web Application Security concepts including OWASP Top 10
Basic understanding of API and Webhooks
A genuine interest and passion for helping solve problems, with a high degree of empathy for the customer experience
2+ years of experience working in a technical customer support role or former experience as a software engineer
Ability to work 9am - 6pm local time Monday through Friday; plus availability for rotational on-call support for weekend/holiday rotation
Location in Singapore or Australia (fully remote)

Responsibilities

Understand, reproduce and resolve complicated technical issues supporting AppSec Engineers, Security Engineers, and Software Engineers
Drive an operational mindset with managing support tickets - ensuring data and systems are updated to resolve tickets and identify areas of improvement for the customer experience
Be the voice of the customer to help prioritize recurring feature requests with our product and engineering teams
Help our team scale over time - write documentation, create troubleshooting playbooks, develop new tooling/training/processes that drive efficiency
Participate in on-call duties to cover urgent tickets for regional holidays, Semgrep company holidays, and a global rotation for weekend support
Engage with customers to troubleshoot highly technical issues via email, slack, and other forums of support tickets
Investigate and resolve customer problems for the Semgrep product line, including Semgrep SAST, Supply Chain and Secrets

Skills

Technical Support

Troubleshooting

Semgrep

SAST

Supply Chain Security

Secrets Scanning

AppSec

Ticket Management

Problem Solving

Customer Support

Semgrep

Vulnerability detection tool for software development

About Semgrep

Semgrep offers a tool that helps security engineers and developers identify and fix vulnerabilities in their code before deployment. It integrates into existing workflows, providing actionable insights while significantly reducing false positives in open-source vulnerabilities by up to 98% through reachability analysis. The tool is designed for speed, with average scan times of less than 5 minutes, allowing teams to quickly address security issues. Semgrep aims to enhance the security of the software development life cycle, improving productivity and reducing technical debt.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$90.5MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

51-200Employees

Benefits

Health Insurance

Paid Vacation

401(k) Retirement Plan

Professional Development Budget

Flexible Work Hours

Remote Work Options

Risks

Increased competition from Snyk and GitGuardian in the code analysis market.

Rapid evolution of programming languages may outpace Semgrep's tool updates.

Customer concerns about data privacy in cloud-based solutions could affect adoption.

Differentiation

Semgrep reduces false positives in vulnerabilities by up to 98% with reachability analysis.

The tool integrates seamlessly into existing workflows and ticketing systems for developers.

Average scan time is under 5 minutes, enhancing productivity and efficiency.

Upsides

Increased demand for supply chain security tools boosts Semgrep's market potential.

Rise of DevSecOps practices aligns with Semgrep's focus on SDLC security integration.

Growing popularity of IaC tools presents expansion opportunities for Semgrep.

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