Technical Support Engineer

Washington, District of Columbia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Data Management, IT Services, CybersecurityIndustries

Requirements

Candidates must possess a BS degree in Computer Science or a similar field, or equivalent work experience, with at least 5 years of experience supporting enterprise customers or working hands-on with distributed systems. The role requires a passion for complex technical issues, expert-level troubleshooting, problem-solving, and critical thinking skills, along with excellent client-facing, written, and verbal communication abilities. Experience with Linux, AWS, Azure, and Networking is essential, as is a Top Secret Security clearance. Experience with observability technologies like Splunk, Elasticsearch, or LogStash, and proficiency in Regex and JavaScript are considered bonus points.

Responsibilities

The Technical Support Engineer will develop a deep technical understanding of Cribl Stream and other products, provide enterprise-level technical support via channels such as Slack, email, and online meetings, and research, diagnose, troubleshoot, and resolve customer issues. Responsibilities include following standard procedures for issue escalation, providing prompt and accurate customer feedback, setting expectations, and ensuring proper issue recording and closure. The role also involves documenting knowledge through tech notes and articles, participating in real-time forums, and performing stand-by, on-call, or off-hours duties.

Skills

Technical Support

Customer Success

Enterprise Support

Observability Data

Data Management

IT Data

Security Data

Problem Solving

Collaboration

Cribl

Data observability solutions for tech businesses

About Cribl

Cribl operates in the data observability market, helping tech businesses monitor, analyze, and visualize their data for better operational and security insights. The company offers two main products: Cribl Stream and Cribl Edge. Cribl Stream enables businesses to efficiently route and transform logs and metrics, either on their own infrastructure or through cloud services, ensuring timely data delivery. Cribl Edge focuses on collecting and processing real-time observability data from edge devices, which can then be sent to Cribl Stream or other destinations. Cribl distinguishes itself by integrating seamlessly with platforms like Office 365 and Microsoft Azure, allowing clients to enhance their data management capabilities. The company's goal is to create effective data ecosystems that empower organizations to make sense of their data.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$576.3MTotal Funding

SERIES_ECompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees