[Remote] Technical Support Engineer at Ada

United Kingdom

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Customer Service, SaaS, PaaSIndustries

Skills

Key technologies and capabilities for this role

Technical SupportSaaSPaaSAICustomer ServiceCustomer AdvocacyProblem SolvingCross-functional Collaboration

Questions & Answers

Common questions about this position

What technical skills are required for this role?

The position requires 6+ years in technical support roles, proven experience with SaaS/PaaS or AI products, expertise in troubleshooting RESTful APIs, middleware, and cloud services, plus familiarity with tools like Postman, Swagger, Datadog, MongoDB, and basic proficiency in Python and Java.

What experience level is needed for the Senior Technical Support Specialist position?

Candidates need 6+ years in technical support roles, with a strong track record in senior or Tier II/III positions, and experience in high-growth SaaS or AI environments.

Is this role remote or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What soft skills or qualities make a strong candidate for this role?

Strong candidates have excellent analytical, organizational, and communication skills, a structured proactive approach to problem-solving under pressure, and a customer-first mindset with experience in fast-paced SaaS environments.

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees