Motive

Technical Support Engineer

Pakistan

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Transportation and Logistics, Software as a Service (SaaS)Industries

Requirements

Candidates should have 2 to 3 years of experience in Customer Support, with mobile and/or fleet experience preferred.

Responsibilities

Technical Support Engineers will manage, track, diagnose, and troubleshoot customer issues related to Motive’s products, investigate the source of errors using available data and tools, report inconsistencies and bugs to the Technical Lead/Engineering through Jira, assess the impact and prevalence of issues, utilize tools to modify data, provide constructive feedback to Tier 1 agents, and build trusting relationships with customers through communication channels.

Skills

Troubleshooting
Root Cause Analysis
Data Analysis
Customer Support
Issue Reporting
Technical Documentation

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Key Metrics

Austin, TexasHeadquarters
1871Year Founded
IPOCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees

Benefits

Health, dental, vision, & life insurance
PTO
Paid Holidays
Parental leave
401(k)
Performance Bonus
Employee Stock Purchase Plan
Company Social Outings
Work From Home Policy

Risks

Emerging competition from agile startups threatens Motive's market share.
Rapid AI advancements may outpace Motive's current audio capabilities.
Consumer privacy concerns could lead to regulatory scrutiny impacting operations.

Differentiation

Motive's ALIVE system offers a unique immersive audio experience for gaming.
High Leverage Network strategy enhances customer experience through continuous innovation.
Focus on personalized audio content differentiates Motive from traditional audio companies.

Upsides

Growing demand for immersive audio in gaming boosts ALIVE system's market potential.
Partnerships with streaming platforms enhance Motive's audio offerings and subscriber retention.
Rise of virtual reality applications creates opportunities for Motive's sophisticated audio solutions.

Land your dream remote job 3x faster with AI