Senior Software Engineer - Task Runtime
Motional- Full Time
- Senior (5 to 8 years)
Candidates should have 2 to 3 years of experience in Customer Support, with mobile and/or fleet experience preferred.
Technical Support Engineers will manage, track, diagnose, and troubleshoot customer issues related to Motive’s products, investigate the source of errors using available data and tools, report inconsistencies and bugs to the Technical Lead/Engineering through Jira, assess the impact and prevalence of issues, utilize tools to modify data, provide constructive feedback to Tier 1 agents, and build trusting relationships with customers through communication channels.
Enhances broadband services for providers
Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.