Technical Solutions Engineer

About Bestow

Bestow is a leading insurance technology platform serving some of the world's largest and most innovative life insurers. We are on a mission to increase financial stability for everyone. Bestow is a team of mission-driven, results-oriented individuals. We offer all employees a remote (contiguous 48 only)/hybrid workplace, meaningful benefits, substantial growth opportunities, and equity. Bestow participates in the E-Verify Program.

Salary: $95K - $105K Location Type: Remote Employment Type: FullTime

About the Team

The engineering team is responsible for all technology for Bestow and the Bestow Platform. We serve employees, consumers, and enterprise customers. As well as building software, we integrate and manage many third-party products used by employees and as part of the platform. Our major functional teams are product engineering, infrastructure, IT, data & analytics, martech, and program management. Engineering works closely with product management and design to define and prioritize the product roadmap.

The Bestow Partner Support Team is a highly visible and essential cog in the engineering org. We work with all the engineering teams and in all stacks to pinpoint, analyze, and fix as many bugs as possible without escalation to give as much time as possible to the rest of the org to create new products instead of having to fix issues with existing products. We also work directly with our partner’s engineers to ensure integration stays in optimal condition. Our influence plays a key role in our relationship with our partners.

This role reports to our Partner Support Manager and is open to Remote (US).

What You'll Do

As a Technical Solutions Engineer, you will work closely with our product engineers, product managers, customer experience, and partner experience teams to help diagnose and resolve issues as they arise with our digital life insurance products. You will work within a small team of technical solution engineers diagnosing and solutioning issues as they arise. You will work both with internal and external collaborators to resolve issues and ensure our digital life insurance partner experiences remain in optimal condition for our partners and their customers. Part customer consultant, part technical writer, part applications architect, and part software engineer, this role is a key liaison between various parts of the Bestow organization.

You will contribute in the following ways:

• Working jointly with external/internal engineers, product managers, customer experience, and account managers to assist in providing bug fixes and solutions as they arise with our products.
• Working closely with internal Product Managers to coordinate bug fixes and enhancements while helping to guide the internal engineering teams to understand external partner limitations and issues as they crop up.
• Maintaining and building internal as well as customer-facing documentation (including but not limited to how-to and knowledge base articles).
• Monitoring FTK services on a fixed cadence to ensure our product is never in a state that renders it unusable to our partners and their customers.

Who You Are

• 2+ years of full-stack professional software development experience (preferably Python, Go, or TypeScript)
• 2+ years of professional experience debugging and optimizing APIs and querying various data sets using SQL
• Strong written and verbal communication skills, ability to explain complex technical issues to everyone from the super technical to layman’s terms
• Strong understanding of the SDLC life cycle
• Experience using a formal ticketing system such as Jira, Salesforce, ZenDesk, etc
• An excitement for technology and a desire to learn and adapt in an ever-changing market
• Atlassian suite experience (jira, confluence, salesforce, slack) is preferred
• Experience working on APIs and/or event-driven systems is a strong plus

Total Rewards

At Bestow, we’re proud to be awarded for our team members, innovative products, and culture. Our standard benefits include: