Technical Services Engineer I at Abbott

Sylmar, California, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, CardiovascularIndustries

Requirements

Bachelor's Degree (≈16 years) in Electronic engineering, biomedical engineering, or a related field, OR an equivalent combination of education and work experience
Minimum 2 years providing medical device industry technical support, including relevant experience in the cardiac pacing industry
Demonstrated ability to analyze and evaluate technologically complex devices
Demonstrated written and verbal communication, interpersonal, facilitation, presentation, quantitative, analytical, organizational, and follow-up skills

Responsibilities

Provides technical or clinical information to customers in response to inquiries/reports from the field
Performs product evaluations and testing based on reports from the field
Provides clinical and technical support services
Provides back-up support to Field Clinical Engineering/Sales Representatives in the areas of sales support (device implants and follow-ups), regional training seminars, and troubleshooting
Provides and conducts product training to in-house personnel
Assists in the presentation of educational material for new product training and in-service seminars to physicians, nurses, and sales representatives
Reviews product manuals, communiques, and memorandums for technical clinical accuracy and content
Documents all contacts via an approved tracking system, writing Field Contact Reports for complaints per SMF guidelines
Remains current on developments in field(s) of expertise, applicable regulatory requirements, and a general knowledge of the company’s products, markets, and objectives as well as industry trends
Supports all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements
Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments
Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors

Skills

biomedical engineering

clinical support

technical support

cardiac rhythm technologies

continuous quality improvement

risk management

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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