Technical Services Coordinator at Stryker

Istanbul, Istanbul, Turkiye

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

Graduate of Office Management and Administrative Assistant or relevant field
Minimum 2 years of experience
Involvement in continuous improvement of department processes, focusing on Quality, productivity, and Customer Engagement
Active involvement in team engagement
Accuracy and attention to detail
Pro-active mindset with ability to consider the wider picture
Conscientious, committed, focused, and professional work ethics
Ability to handle numerous tasks and work under pressure
Experience in managing daily workloads and continuous improvement initiatives (process, quality, customer experience, or productivity projects)
Decision Making/Judgement: Selects effective approaches to solving issues based on available information and business objectives, escalates appropriately
Relationship Builder: Builds and maintains relationships within the team and across the organization
Excellent communication skills
Advanced English and Turkish language skills (spoken and written)
Excellent knowledge of Microsoft Office (Word, Excel, PowerPoint)
Pro-active and independent personality with ability to manage own workload and priorities
Strong internal drive and motivation to make a difference and add value

Responsibilities

Serve as professional communication link between Stryker and customers for all technical service activities
Provide high standard pro-active support to Technical Services Team
Seek opportunities to improve service for external/internal customers
Offer first-class service to customers to complement Stryker Corporation
Act as first contact for customers and handle all incoming phone calls
Organize and assign jobs to service team with related supervisor
Process quotations
Process invoices
Process stock orders
List and arrange incoming and outgoing devices by cargo
Create well-organized documentation
Prepare maintenance schedules and strictly follow up
Provide strong support to technical service team in the field and repair center
Prepare necessary reports (weekly, monthly, quarterly, yearly) on time
Pro-actively seek methods to improve department services
Create high standard internal communication between sales, marketing, operations teams, and technical services department
Be flexible and assist the team during high workload volumes
Carry out other duties as reasonably required

Skills

Key technologies and capabilities for this role

Customer ServiceAdministrative SupportQuotation ProcessingInvoice ProcessingStock OrderingDocumentationMaintenance SchedulingReport PreparationProcess ImprovementTeam Coordination

Questions & Answers

Common questions about this position

Is this role remote or onsite?

The role is onsite with no work from home option.

What is the salary for this position?

This information is not specified in the job description.

What skills and experience are required for the Technical Services Coordinator role?

Minimum 2 years of experience is required, along with excellent communication skills, advanced English and Turkish language skills, excellent knowledge of Microsoft Office, accuracy, attention to detail, proactivity, and ability to handle multiple tasks under pressure.

What education is needed for this position?

A graduate of Office Management and Administrative Assistant or relevant qualifications is required.

What qualities make a strong candidate for this role?

Strong candidates demonstrate involvement in continuous improvement, active team engagement, accuracy, proactivity, ability to work under pressure, relationship building, and a strong internal drive to add value.

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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