Technical Service Specialist at Abbott

Moscow, Central Federal District, Russia

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Diagnostics, Medical DevicesIndustries

Requirements

Bachelor’s degree in engineering, life sciences or related technical discipline (preferably with intern experience in the field of study)
From 2 years’ experience with troubleshooting and instrument repair and maintenance (preferably with laboratory equipment)
English - from upper-intermediate level

Responsibilities

Respond to all field service calls promptly and communicate effectively with customers
Complete assigned instrument upgrades and complete documentation within approved time periods
Perform all administrative tasks in a timely manner & keep manager informed of any issues arising
Complete all Quality associated tasks within approved time periods
Actively participate in service meetings
Maintain spare parts inventory accurately & minimize unnecessary parts usage
Complete Service reports for each call, and ensure that data entered into Contact Management System is accurate and appropriate. Ensure Service report is left with customer
Work together with the customer service team to achieve outstanding customer service
Collaborate with cross-functional teams, including Technical Applications Specialist, Sales, as well as Global Service teams to achieve business and customer goals

Skills

Technical Support

Field Service

Instrument Upgrades

Customer Relationship Management

Diagnostics

Quality Assurance

Administrative Tasks

Documentation

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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