Customer Success Manager
SamaFull Time
Entry Level & New Grad
Technical Program Manager – Customer Success
Flatfile is full of builders driven by a dual desire to make cool stuff and create tangible value. We pride ourselves in obsessing over the details, but also grounding our decision-making and pace in whether we’re doing what’s in the best interest of our end users.
This is a highly strategic role operating at the core of Flatfile project delivery and customer success. You’ll act as the primary program lead for our customers, orchestrating complex project planning, coordinating cross-functional resources, and ensuring the successful execution of data exchange solutions. Success in this role demands exceptional organizational skills, a strong technical foundation, and the ability to translate evolving requirements into actionable, high-impact project plans.
This role reports to: VP of Customer Success
Flatfile is a post–product-market fit AI company with rapidly accelerating growth, tons of runway, and a lean, hungry, and sharp team playing for a huge outcome.
We’re closing enterprise deals and evolving our platform quickly to meet growing demand. As we take on increasingly complex, high-value customer projects, the need for an experienced, hands-on Technical Program Manager to ensure precise planning, clear communication, and smooth execution has never been more critical.
We have an ambitious roadmap ahead of us, and we’re looking for someone eager to lead these customer-impacting initiatives from kickoff to success.
Data import solution for businesses
Flatfile provides a data import solution that helps businesses streamline their data import workflows. Its main product is a smart API that allows companies to embed a file importer into their applications, which can automatically collect and convert data files from various sources. This makes it easier for businesses to manage large volumes of data and collaborate on data onboarding projects. Unlike many competitors, Flatfile offers a freemium model, allowing users to try the service for free and upgrade as their needs grow. The platform is built on modern cloud technologies, ensuring scalability and compliance with industry regulations for data safety. The goal of Flatfile is to enhance the data import process for businesses, delivering a quick and lasting return on investment.