Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
$150,000 – $170,000Compensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
AI, Data Management, SaaSIndustries
Requirements
Candidates should have proven experience as a Program Manager, Project Manager, or similar role in a software development environment, with experience in technical products and a strong understanding of software development processes, methodologies, and lifecycle management. Excellent written and verbal communication skills, the ability to articulate technical and project concepts to varied audiences, strong organizational skills, and the ability to manage multiple priorities simultaneously are essential. Hands-on experience with project management tools such as Jira, Trello, Asana, or similar, a collaborative mindset, strong problem-solving skills, and meticulous attention to detail are also required.
Responsibilities
The Technical Program Manager will act as the primary program lead for customers, orchestrating complex project planning, coordinating cross-functional resources, and ensuring the successful execution of data exchange solutions. Responsibilities include collaborating with customers and technical teams to design and deliver solutions, owning project scope, timelines, and milestones, building customer-facing training documentation, conducting testing, and becoming a product expert. The role also involves providing regular project status updates, facilitating communication between teams, identifying and navigating organizational bottlenecks, mitigating risks, escalating issues, and maintaining project documentation. Additionally, the role requires contributing to the continuous improvement of project management methodologies and tools.
Skills
Program Management
Project Planning
Cross-functional Collaboration
Data Exchange
Technical Documentation
Customer Success
AI
Agile Methodologies
Flatfile
Data import solution for businesses
About Flatfile
Flatfile provides a data import solution that helps businesses streamline their data import workflows. Its main product is a smart API that allows companies to embed a file importer into their applications, which can automatically collect and convert data files from various sources. This makes it easier for businesses to manage large volumes of data and collaborate on data onboarding projects. Unlike many competitors, Flatfile offers a freemium model, allowing users to try the service for free and upgrade as their needs grow. The platform is built on modern cloud technologies, ensuring scalability and compliance with industry regulations for data safety. The goal of Flatfile is to enhance the data import process for businesses, delivering a quick and lasting return on investment.
Denver, ColoradoHeadquarters
2018Year Founded
$92.1MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees
Benefits
Healthcare
Flexible time off
Generous parental leave
401k matching
The latest hardware
Ergonomic equipment
Home office makeover
Career development
Risks
Increased competition from AI-powered startups could threaten Flatfile's market share.
Integration challenges from acquiring Chatcsv Inc. may disrupt Flatfile's operations.
Reliance on Amazon S3 exposes Flatfile to third-party service risks.
Differentiation
Flatfile offers an AI-assisted data exchange platform with an extensible API-first approach.
The platform supports enterprise-scale data import solutions, enhancing developer productivity and data quality.
Flatfile's compliance with SOC 2, HIPAA, and GDPR ensures high data safety standards.
Upsides
Flatfile's acquisition of Chatcsv Inc. enhances its AI capabilities for advanced data processing.
The rise of low-code platforms aligns with Flatfile's easy-to-integrate API approach.
Growing demand for data quality and governance boosts Flatfile's data import and cleansing solutions.
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