Customer Project Manager

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Home ImprovementIndustries

Requirements

Candidates must have at least 2 years of experience in customer operations, field service coordination, or a similar customer experience role. Fluency in English, both written and spoken, is essential, along with strong written and verbal communication skills. Proficiency with Slack, CRMs, and spreadsheet-based tracking is required. Experience mentoring or training peers and a background in home services or logistics are considered bonus points, as are Spanish language skills.

Responsibilities

The Customer Project Manager will independently manage multiple customer projects from start to finish, including escalated and complex cases. They will own escalations to resolution, collaborating cross-functionally with engineering, product, sales, and support teams. Responsibilities include participating in daily huddles and weekly planning sessions, performing weekend check-ins, identifying recurring pain-points, proposing process improvements, and gathering post-project feedback to surface customer insights to leadership.

Skills

Customer Project Management

Customer Operations

Field Service Coordination

Customer Experience

Escalation Management

Cross-functional Collaboration

Process Improvement

Customer Feedback

Communication

Ergeon

Fence installation and repair services

About Ergeon

Ergeon focuses on fence installation and repair, providing high-quality wooden, metal, and custom fences, as well as gates for residential and commercial clients. The company utilizes proprietary technology to enhance the customer experience, allowing clients to visualize their projects in 3D, receive detailed quotes, and customize their designs. This tech-driven approach streamlines the process, ensuring timely and budget-friendly project completion while maintaining high standards of quality. Ergeon differentiates itself from competitors through its transparent pricing model and a global skilled workforce, which helps keep costs competitive without sacrificing service quality. The company's goal is to disrupt the traditional construction industry by offering customizable fencing solutions with excellent customer support.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$38.9MTotal Funding

SERIES_BCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

201-500Employees

Benefits

Competitive compensation

All-Remote

Tech, wellness, & learning fund

Stock options

Birthday paid day off

Flexible PTO

Free headset benefit

Co-working fund

Language classes

Risks

Rising material costs could impact pricing strategy and profit margins.

Increased competition from tech-driven startups may erode market share.

Potential labor shortages could affect scaling operations and service quality.

Differentiation

Ergeon leverages proprietary technology for seamless project visualization and completion.

The company offers transparent pricing with itemized quotes for customer clarity.

Ergeon's global skilled workforce ensures high-quality service and competitive pricing.

Upsides

Nationwide expansion covers 40% of U.S. households, boosting market reach.

Recognition as a top startup employer enhances brand reputation and employee satisfaction.

Increased demand for outdoor living spaces aligns with Ergeon's focus on outdoor construction.

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