Technical Product Advisor at Postman

San Francisco, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Technical background or strong technical aptitude, comfortable with APIs, integrations, and debugging
Great communicator who enjoys speaking with customers and helping them solve problems
Curious, proactive, and not afraid to send a cold email or pick up the phone when something needs attention
Organized, responsive, and thrives in a fast-moving, cross-functional environment
Cares deeply about helping customers succeed and achieve real business outcomes
Resourceful, solution-oriented, and resilient; comfortable experimenting with new strategies and learning from outcomes in a fast-paced environment
Data-driven and confident using usage data to spot adoption gaps, surface growth opportunities, and guide strategy
3+ years in a technical, customer-facing role (Solutions Engineer, Customer Success, Technical Account Management, or Developer Advocate)

Responsibilities

Proactively reach out to new and existing customers to help them onboard to Postman and get value quickly
Act as a technical advisor for customers, answering questions on APIs, assisting with integrations, and guiding them on usage patterns that drive results
Triage customer needs and route them to the right team for escalation: Sales, Support, Product, or Billing
Combine strategic 1:1 conversations with thoughtful 1:Many approaches to maximize impact
Partner with a dedicated BDR to run targeted campaigns, refine messaging, and secure high-potential meetings
Handle a mix of cold outreach, inbound questions, and scheduled meetings via email, calls, or video
Build trust with both developers and engineering managers by being helpful, honest, and knowledgeable
Track and improve customer health by reducing churn and improving CSAT and activation metrics
Share insights with Product and CS teams to help improve onboarding, documentation, and product experience

Skills

APIs

Integrations

Customer Onboarding

Developer Advocacy

Postman

Technical Support

Best Practices

Postman

API development and collaboration platform

About Postman

Postman provides a platform for API development that helps developers and organizations design, test, document, and monitor APIs. The tools available on Postman enable teams to collaborate effectively, allowing them to share and manage APIs with ease. Users can access a variety of features through a subscription model, which includes different pricing tiers for individuals, small teams, and large enterprises, along with a free tier to attract new users. Postman has played a significant role in facilitating data exchange during the COVID-19 pandemic by offering API collections that provide real-time data for healthcare professionals, researchers, and government agencies. The company's goal is to streamline the API development process and enhance collaboration among development teams.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$422.2MTotal Funding

SERIES_DCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees