Technical Implementation Consultant

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not provided

Job Summary: This Technical Implementation Consultant role is a key member of the Implementation Services (IS) team, which focuses on customer engagement within Granicus’ Digital Services. The IS team partners with government agencies to enhance how they support their communities through strategic experience management. As a Technical Implementation Consultant, you will be an expert on the AMANDA platform and a critical partner in the successful rollout of projects across North America. This customer-focused leadership role involves working closely with the project management team to implement products and solutions requiring advanced technical knowledge, such as Web Services, internal and external APIs, SMS products, and other product integrations, for both new and existing clients. Expert technical knowledge and a passion for client success are essential for this position.

What Your Impact Will Look Like Here

• Master the AMANDA platform, becoming the internal expert on its implementation.
• Serve as an advisor to customers, guiding them in improving their online processes.
• Define features, phases, and solution requirements for customer implementations.
• Provide specifications for the definition, management, and delivery of solutions.
• Advocate for and evangelize "best practice" approaches for client setups to ensure long-term success and value for Granicus clients.
• Ensure implementations meet client specifications.

Requirements

• Not provided

Responsibilities

• Serve as the internal expert on the AMANDA platform.
• Act as an advisor to customers to help them improve their online processes.
• Define features, phases, and solution requirements for customer implementations.
• Provide specifications for solution implementation.
• Advocate for best practices in client setups.
• Ensure implementations meet client needs.

Company Information

Granicus is at the forefront of transforming the Govtech industry by building, implementing, and maintaining technology that connects governments and their constituents. Our mission is to support customers by meeting community needs and implementing technology in ways that are equitable and inclusive. Granicus has been recognized on the GovTech 100 list for the past five years and has been named one of the best companies to work for by BuiltIn. Over the last 25 years, we have served over 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers through our unmatched Subscriber Network, utilizing our digital solutions to drive positive change. Our comprehensive suite of cloud-based solutions includes tools for communications, government website design, meeting and agenda management software, records management, and digital services. Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying resident interactions and disseminating critical information, Granicus brings governments closer to the people they serve, fostering meaningful change for communities worldwide.

Learn more about what we do here: [Link to more information, if available]