Technical Field Specialist at TSMG

Wilmington, North Carolina, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Bachelor’s degree, or 2–3 years of hands-on technical support/testing experience
At least 1 year of QA testing or support experience with mobile apps/devices
Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus)
Excellent written and verbal communication—able to collaborate with cross-functional teams
Reliable travel capability with a valid driver’s license and ability to use multiple transport modes
High responsibility, flexibility, confidentiality mindset, and strong interest in tech
Clean driving record and criminal background

Responsibilities

Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they’re ready for field deployment
Track inventory and stage equipment for upcoming field sessions
Field Sessions (In the Vehicle): Travel to designated locations and transport modes (cars, buses, trains, planes)
Run ~90 minute test sessions on mobile/wearable tech in motion
Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site
Capture logs, escalate defects, and keep operations running smoothly
Post-Test Wrap-Up: Verify that collected data has synced with backend systems
Produce session documentation: results, app issues, logs, and downtime
Suggest improvements to testing workflows

Skills

Key technologies and capabilities for this role

iOSMobile AppsQA TestingExcelGoogle SheetsSQLJavaScriptTroubleshootingInventory ManagementData Syncing

Questions & Answers

Common questions about this position

What is the salary for the Technical Field Specialist position?

This information is not specified in the job description.

Is this a remote position, or does it require travel?

This information is not specified in the job description.

What skills and experience are required for this role?

Candidates need a Bachelor’s degree or 2–3 years of hands-on technical support/testing experience, at least 1 year of QA testing or support with mobile apps/devices, proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus), and excellent communication skills.

What kind of team and work environment can I expect?

You'll collaborate with industry-leading engineers and project managers while working on cutting-edge mobile and location-based tech, gaining diverse field experience across transport modes like cars, buses, trains, and planes.

What makes a strong candidate for this Technical Field Specialist role?

Strong candidates have reliable travel capability with a valid driver’s license, ability to use multiple transport modes, high responsibility, flexibility, confidentiality mindset, strong interest in tech, clean driving record, and criminal background check readiness.

TSMG

Specialized data collection for tech companies

About TSMG

TSMG specializes in data collection services, primarily supporting tech companies in Europe and North America. The company manages complex data collection projects, providing comprehensive support that includes recruiting participants and handling logistics. TSMG works with Fortune 500 clients to gather large volumes of accurate and diverse datasets, which are essential for improving AI systems. What sets TSMG apart from its competitors is its ability to assemble and manage high-performing teams, ensuring that projects are executed efficiently and tailored to meet specific client needs. The goal of TSMG is to empower its clients by delivering high-quality data that enhances their operational intelligence.

Warsaw, PolandHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, Consulting, AI & Machine LearningIndustries

51-200Employees

Risks

Emerging startups offer innovative data solutions at lower costs, threatening TSMG's market share.

Rapid AI advancements may require TSMG to invest in new tools and training.

Stringent data privacy regulations in Europe could increase TSMG's compliance costs.

Differentiation

TSMG offers end-to-end data collection services for Fortune 500 companies.

The company excels in recruiting and managing high-performing teams for complex projects.

TSMG provides tailored solutions by understanding and addressing specific client needs.

Upsides

Growing demand for AI training data boosts TSMG's data collection services.

Remote work expands the talent pool for TSMG's recruitment outsourcing services.

AI integration in travel management enhances service efficiency and personalization.

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