Technical Customer Support Advocate

Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Procurement Software, AP Automation, SaaSIndustries

Requirements

Candidates should have 2-3 years of experience in a customer-facing role providing technical services and consulting, preferably in a SaaS environment. They must be confident troubleshooting web and mobile software applications and possess exceptional communication skills to explain complex concepts simply. Experience with integrations like NetSuite, Quickbooks Online, and Microsoft, as well as card management, KYC processes, fraud, and global financial platforms, are considered a plus. A naturally curious mindset, a passion for customer advocacy, and high emotional intelligence are also required.

Responsibilities

The Technical Customer Support Advocate will handle all inbound technical questions and best practices via chat, email, and video calls, ensuring an efficient user experience from problem to solution. They will act as a customer advocate by passing product feedback to product and engineering teams, identify, reproduce, and document bugs, and become an expert in Procurify’s features, functionality, and integrations. Responsibilities also include contributing to the knowledge base, handling escalations, acting as an expert on advanced technical issues, collaborating with the team to drive better user experience and operational efficiency, and taking on project work to improve user experience. Additionally, they will write and edit Knowledge Base articles.

Skills

Customer Support

Technical Support

Problem Solving

Bug Identification

Knowledge Base Management

Escalation Handling

Product Feedback

Integrations

Communication

Empathy

Procurify

Cloud-based spend management platform for organizations

About Procurify

Procurify provides a cloud-based spend management platform designed to help organizations manage their purchasing processes and control expenses. The platform offers tools for budgeting, approval workflows, and expense tracking, allowing businesses to gain real-time visibility into their financial operations. It primarily serves mid-sized to large enterprises across various industries, including technology, education, healthcare, and non-profits. Unlike many competitors, Procurify emphasizes a user-friendly interface and comprehensive support, making it easier for clients to adopt and utilize the software effectively. The company's goal is to help organizations align their spending with their core values and business objectives, ensuring they can make informed financial decisions.

Vancouver, CanadaHeadquarters

2013Year Founded

$85.9MTotal Funding

DEBTCompany Stage

Enterprise Software, FintechIndustries

51-200Employees