Technical Application Specialist - Russian speaker (Molecular Diagnostics) at Abbott

Athens, Attiki, Greece

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, DiagnosticsIndustries

Requirements

Scientific degree or High School Diploma in Molecular Biology, Biochemistry or related subject (preferred)
Alternatively, equivalent experience in a laboratory environment with focus on molecular diagnostic systems and assays
Preferably experience as Product Specialist, Support Specialist or related function in Molecular Diagnostic Industry
Knowledge of common molecular biological techniques (e.g., Nucleic Acid Extraction, PCR, Sequencing, FISH) as an asset
Highly developed analytical skills for solving complex failure conditions
Excellent communication skills to build relationships and facilitate problem solving
Ability to travel extensively (up to 75% of total working time)
Fluent English and Russian
Ability to work remotely on Saturday (phone support to Russian speaking clients)
Ensure full compliance to AM Quality and Regulatory Procedures

Responsibilities

Provide technical product demonstrations to customers for instrument, assay and applications
Assist local Sales and Marketing representatives by providing technical details and input prior, during or after Sales calls
Support User Group Meetings, congresses and exhibitions by providing product demos, presentations and additional activities
Provide customer training at the customer's laboratory or at Abbott training facilities
Acquire necessary training and presentation skills to build and deliver efficient and effective training to AM customers
Translate complex matters into easily understandable and motivating training units
Take ownership for reported customer inquiries and complaints, ensuring all requests and issues are answered and resolved timely with maximum customer satisfaction
Investigate error conditions, diagnose probable root causes and provide troubleshooting solutions over the phone or at customer sites
Manage escalated issues and coordinate all required activities to resolve customer complaints and meet customer expectations and timeline
Prepare technical product launches on a regional or country level
Form the link between customers in EMEA and technical organizations in AM to facilitate an effective flow of information
Meet the timeline and goals for complaint registration, investigation and closure as defined by QA and Service/Support Management

Skills

Russian

Molecular Diagnostics

Technical Demonstrations

Customer Training

Instrument Support

Assay Support

Sales Support

Presentations

Product Demos

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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