Technical Account Manager (TAM) – MSSP SOC Services at DXC Technology

Halifax, Nova Scotia, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, CybersecurityIndustries

Requirements

Experience as a Technical Account Manager or similar technical client-facing role
Strong technical background in cybersecurity, SOC operations, and digital technologies
Ability to analyze complex data sets and present actionable insights to clients
Excellent verbal and written communication skills
Strong analytical and problem-solving abilities
Advanced experience with Excel, PowerBI, or other data visualization tools
Familiarity with managed security services, SIEM, endpoint protection, and related technologies
Bachelor’s degree in Computer Science, Information Security, or a relevant field or equivalent level certification (preferred)

Responsibilities

Champion Client Experience: Act as the primary advocate for client satisfaction, ensuring all interactions, reports, and recommendations deliver maximum value
Performance Reporting & Insights: Analyze SOC and engineering service data to identify trends and actionable insights. Prepare and deliver clear, business-relevant reports and presentations to clients
Feedback & Continuous Improvement: Gather client feedback during engagements and collaborate with internal teams to implement service enhancements and best practices
Client Support & Issue Resolution: Respond to and track client requests related to SOC and engineering services ensuring timely and effective resolution
Cross-Team Collaboration: Partner with SOC analysts and engineering teams to ensure seamless service delivery and ongoing improvements

Skills

Key technologies and capabilities for this role

SOC ServicesData AnalysisPerformance ReportingClient ManagementIssue ResolutionCross-Team CollaborationSecurity ServicesMSSP

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This position requires working onsite in the office in Halifax NS.

What technical skills are required for this role?

Required skills include a strong technical background in cybersecurity, SOC operations, and digital technologies, advanced experience with Excel, PowerBI or other data visualization tools, and familiarity with managed security services, SIEM, and endpoint protection.

What is the salary range for this position?

This information is not specified in the job description.

What education or experience is preferred for this role?

Experience as a Technical Account Manager or similar technical client-facing role is required, along with a Bachelor’s degree in Computer Science, Information Security, or a relevant field or equivalent level certification preferred.

What are the key qualities for success in this role?

Success requires technical expertise, analytical thinking, excellent communication skills, and a passion for delivering an outstanding customer experience.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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