[Remote] Technical Account Manager at Docker

Canada

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$138,000 – $172,500Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

4+ years in a customer-facing technical role (e.g., TAM, Solutions Architect, DevOps Consultant, Customer Engineer)
Strong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices
Proven ability to translate technical capabilities into business outcomes and drive measurable customer value
Excellent communication skills across both technical and executive audiences
Skilled at identifying patterns and building long-term strategies beyond point solutions
Comfortable working cross-functionally in a global, distributed organization
(Bonus) Experience with developer-first platforms or PLG (product-led growth) models
(Bonus) Familiarity with AI/ML infrastructure or agent-based development platforms
(Bonus) Prior experience in post-sales or lifecycle management at an infrastructure or SaaS company

Responsibilities

Build strong relationships with assigned enterprise customers, understanding their technical landscape, priorities, and success criteria
Drive product adoption and operational maturity, aligning Docker capabilities to customer objectives and outcomes
Conduct regular technical and business reviews to demonstrate value realization and identify opportunities for growth
Anticipate risks and blockers, developing mitigation plans in partnership with customer and internal teams
Serve as the primary post-sales technical contact and advocate for assigned accounts, connecting customer feedback to Product, Engineering, and Support
Partner with Solutions Engineers to ensure smooth handoff from pre-sales to onboarding and sustained success thereafter
Create and share reusable best practices, reference architectures, and technical playbooks that scale customer success
Provide proactive guidance on containerization, CI/CD, infrastructure-as-code, and emerging developer productivity trends
Maintain high-quality documentation of customer engagements, health status, and progress toward success metrics
Contribute to a consistent TAM engagement model, leveraging standardized processes for onboarding, health reviews, and renewals
Support development of scalable initiatives such as 1:many workshops and digital enablement programs

Skills

Key technologies and capabilities for this role

DockerCustomer SuccessTechnical Account ManagementEnterprise SalesProduct AdoptionTechnical ReviewsRisk MitigationSolutions Engineering

Questions & Answers

Common questions about this position

What is the salary range for the Technical Account Manager position?

The salary range is $138K - $172.5K.

Is this role remote?

Yes, the role is remote with a remote-first team that spans the globe.

What skills and experience are required for this role?

Candidates need 4+ years in a customer-facing technical role such as TAM, Solutions Architect, DevOps Consultant, or Customer Engineer, plus a strong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices, with proven ability to translate technical capabilities into business outcomes.

What is the company culture like at Docker?

Docker has a remote-first team spanning the globe, united by a passion for innovation and great developer experiences.

What makes a strong candidate for the Technical Account Manager role?

A strong candidate has 4+ years in a customer-facing technical role, strong knowledge of Docker, Kubernetes, CI/CD, IaC, and cloud-native practices, and proven ability to drive customer value by translating technical capabilities into business outcomes.

Docker

Containerization platform for application development

About Docker

Docker offers a containerization platform that enables developers to build, share, and run applications in isolated environments called containers. These containers package applications with their dependencies, ensuring consistent performance across different stages of development and deployment. Docker stands out from competitors by simplifying the development process and enhancing collaboration, with a freemium business model that includes various subscription tiers and services like Docker Hub and Docker Desktop. The company's goal is to streamline software development and deployment, making it easier for developers to manage applications efficiently.

Palo Alto, CaliforniaHeadquarters

2013Year Founded

$484.3MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Flexible Work Hours

Home Office Stipend

Parental Leave

Phone/Internet Stipend

Unlimited Paid Time Off

Professional Development Budget

Company Equity

Health Insurance

Risks

Competition from Kubernetes could impact Docker's market share.

Alternative container runtimes like Podman pose a threat to Docker's dominance.

Security vulnerabilities in Docker containers could undermine platform trust.

Differentiation

Docker offers a comprehensive platform for building, sharing, and running applications.

Docker's containerization ensures consistency across development and deployment stages.

Docker's freemium model provides flexibility with various subscription tiers.

Upsides

Increased adoption of Kubernetes drives demand for Docker's containerization solutions.

Docker's acquisitions enhance its performance, flexibility, and security features.

Growing hybrid and multi-cloud environments position Docker as a key player.

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