[Remote] Customer Engineer at Cresta

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, SoftwareIndustries

Requirements

Experience with Contact Center/Customer Experience platforms (AWS Connect, Genesys, Five9, etc.)
Proficiency with APIs, SDKs, AWS, Git, and hands-on coding in Go, Python, and JavaScript
Blend of sales enthusiasm, technical confidence, and precise execution
Ability to think big but deliver simple, impactful solutions
Strong organizational skills to manage complex projects with multiple stakeholders
Consultative approach to problem-solving and ability to build strong relationships with technical stakeholders

Responsibilities

Pre-Sales: Collaborate with customers to determine the best integration approach
Post-Sales: Meet deadlines for solution delivery in partnership with Implementation Managers and other stakeholders
Design, build, and deploy applications using Cresta SDKs, libraries, and APIs, integrated with contact center chat or voice platforms
Test deployed applications, troubleshoot issues, and implement bug fixes
Provide clear, timely updates to stakeholders

Skills

Key technologies and capabilities for this role

AWS ConnectGenesysFive9Solution ArchitectureTechnical ExecutionCustomer FocusFull-Stack DevelopmentReal-time CoachingAgent Efficiency Tools

Questions & Answers

Common questions about this position

What benefits does Cresta offer?

Cresta offers a comprehensive and people-first benefits package to support its employees.

What is the salary for the Customer Engineer role?

This information is not specified in the job description.

Is this Customer Engineer position remote?

This information is not specified in the job description.

What skills are required for the Customer Engineer role?

Required skills include experience with Contact Center platforms like AWS Connect, Genesys, and Five9, proficiency with APIs, SDKs, AWS, Git, and coding in Go, Python, and JavaScript, plus strong organizational and consultative problem-solving skills.

What makes a strong candidate for this Customer Engineer position?

A strong candidate blends sales enthusiasm, technical confidence, precise execution, the ability to think big but deliver simple solutions, and a consultative approach to building relationships with stakeholders.

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$268.5MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.

Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.

Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.

The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.

Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.

Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.

Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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