Technical Account Manager at PingCAP

Singapore

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Candidates should possess a Bachelor's degree in Computer Science, Engineering, or a related field, and previous experience in technical account management, customer success, or consulting roles. A strong understanding of database and distributed system-related products and technologies is required, along with excellent communication, collaboration, and problem-solving skills. Ability to manage complex technical projects and prioritize competing demands effectively is also necessary, and certifications such as PMM Project Management Professional (PMP), PingCAP Certified TiDB Professional (PCTP), Oracle Certified Professional (OCP), and AWS Certified Solutions Architect - Professional are considered a plus.

Responsibilities

The Technical Account Manager will serve as the trusted advisor and technical point of contact for assigned customers, building and maintaining strong relationships with key stakeholders to understand their technical architectures and requirements. They will provide technical guidance, best practices, and solution recommendations to help customers maximize the value of TiDB products and services, proactively identify opportunities for improvement, and address technical challenges. Delivering training sessions, workshops, and presentations to customers and internal stakeholders is also a key responsibility, as is maintaining up-to-date knowledge of TiDB products and industry trends, collaborating with sales, service, and solutions architecture teams to drive customer success.

Skills

TiDB

distributed systems

databases

PMP

PCTP

OCP

AWS Certified Solutions Architect

PMM

project management

PingCAP

Open-source distributed SQL database solutions

About PingCAP

PingCAP focuses on database management solutions, particularly through its product TiDB, an open-source, distributed SQL database that handles both transactional and analytical processing. TiDB allows for real-time data management and insights without the scaling issues of traditional databases, making it suitable for a variety of clients, from startups to large enterprises. The company offers TiDB as both open-source software and a cloud service, generating revenue through subscriptions and support for its cloud offerings. PingCAP aims to provide scalable and cost-effective database solutions that enhance operational efficiency and support real-time decision-making.

Sunnyvale, CaliforniaHeadquarters

2015Year Founded

$332.3MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees