Technical Account Manager at Proofpoint

Utah, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

CybersecurityIndustries

Requirements

Excellent technical and security software foundation, especially related to Linux, messaging, and cloud services
Proven track record of successfully interfacing with customers on both technical and non-technical levels
Substantial experience driving concurrent projects and issues to completion with little direction
Passion for ensuring a top-quality customer experience
Ability to interact with enterprises at senior levels and technical staff within IT and Security organizations
Comfortable in a fast-paced environment

Responsibilities

Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction
Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed
Direct crisis and incident response, working with the account team, technical support, operations, and engineering teams to ensure timely resolution, while communicating effectively with customers
Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items
Create and deliver executive customer presentations that outline system performance, potential issues, ROI, and suggested forward courses of action
Develop deep understanding of customer’s business and operational needs
Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management
Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions
Provide proactive recommendations that support the customer's requirements, roadmap, and ongoing technical needs; identify and prioritize short-term and long-term goals
Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team
Plan, document, and identify risks and challenges for production changes that span multiple services or technologies
Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints

Skills

Key technologies and capabilities for this role

LinuxMessagingCloud ServicesCybersecuritySecurity Software

Questions & Answers

Common questions about this position

What are the key skills required for the Technical Account Manager role?

Candidates need an excellent technical and security software foundation, especially related to Linux, messaging, and cloud services, a proven track record of interfacing with customers on technical and non-technical levels, and substantial experience driving concurrent projects with little direction.

What does a typical day look like for this role?

You'll independently provide technical leadership to strategic customers, manage support interactions and escalations, direct crisis response with teams, and meet regularly with clients remotely and on-site to review support, system status, and deliver executive presentations.

What are Proofpoint's core values?

Proofpoint is guided by BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

Is this a remote position or does it require on-site work?

The role involves meeting regularly with clients both remotely and on-site.

What makes a strong candidate for this Technical Account Manager position?

A strong candidate has a solid technical foundation in Linux, messaging, and cloud services, experience interfacing with enterprise customers at senior levels and technical staff, the ability to drive projects independently, and a passion for top-quality customer experience.

Proofpoint

Cybersecurity solutions for email and digital communication

About Proofpoint

Proofpoint specializes in cybersecurity, focusing on protecting organizations from advanced threats and compliance risks. The company offers a range of solutions that secure email, social media, and other digital communication channels against cyber threats like phishing, malware, and ransomware. Its products work by utilizing advanced technologies, including machine learning and artificial intelligence, to detect and respond to threats in real-time. Proofpoint differentiates itself from competitors by providing user-friendly solutions that easily integrate into existing IT systems, along with subscription-based services that allow clients to select service tiers tailored to their needs. The company's goal is to enhance the cybersecurity defenses of various organizations, from large enterprises to small businesses, ensuring their digital communications remain secure.

Sunnyvale, CaliforniaHeadquarters

2002Year Founded

$55.4MTotal Funding

IPOCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health, dental, & vision

Employer-paid life, disability & employee assistance programs

Unlimited PTO

401K match

Remote work option

Risks

Integration challenges with Tessian and Illusive could disrupt operations.

Regulatory scrutiny may delay acquisition closings, affecting strategic plans.

Reliance on AI poses risks if technologies fail to adapt to new threats.

Differentiation

Proofpoint leverages AI and machine learning for real-time threat detection.

The company offers a comprehensive suite of cybersecurity solutions for digital communication.

Proofpoint's subscription-based model ensures recurring revenue and flexible service tiers.

Upsides

Acquisitions of Tessian and Illusive enhance AI-driven threat protection capabilities.

Growing demand for ITDR solutions boosts Proofpoint's market position.

Increased focus on AI-driven email security solutions aligns with industry trends.

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