Tech/Systems Support Analyst at IQVIA

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Life SciencesIndustries

Requirements

Associate's Degree in Computer Science or equivalent, or equivalent technical training (Required)
One (1) year related experience or training (Required)
Equivalent combination of education and experience (Required)
Familiarity with mainframe, distributed, PC, LAN, or telecommunications equipment and related components to understand client's technical needs, or experience in a customer service role
Ability to carry out some analysis and information gathering to resolve problems on routine matters

Responsibilities

Processes and provides first level support for technical assistance and resources from internal and/or external customers
Communicates with end users to clarify and define requirements
Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution
Maintains call information in database using commercial software
May work with monthly charge back reports
May schedule configuration and installation of PC workstation hardware and software

Skills

Technical Support

Customer Service

PC Hardware

PC Software

LAN

Mainframe

Distributed Systems

Telecommunications

Troubleshooting

Call Logging

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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