Systems Engineer

Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, Cloud ComputingIndustries

Requirements

Candidates should possess a Bachelor's degree in computer science or a related field, or a minimum of 2 years of college with at least 4 years of experience as an IT helpdesk technician, support specialist, or in end-user support. Experience with various computer systems, software, applications, hardware, networking, firewalls, switches, and access points is required. The role demands flexibility for after-hours and weekend work, including on-call rotations, and the ability to perform routine troubleshooting and preventive maintenance on desktop systems, applications, hardware, and networking. Exceptional customer service, strong documentation, critical thinking, problem-solving, and attention to detail skills are essential. Candidates must be self-motivated, fast learners, capable of meeting deadlines and goals, and able to prioritize tasks under pressure. Proficiency in Microsoft Office Suite and in-depth knowledge of the Azure environment, including Admin centers (Sharepoint, Exchange, Teams, Entra, Intune), are necessary. Familiarity with Apple business management, MDM solutions like Mosyle or Addigy, and platforms such as GitHub, Azure DevOps, and third-party administrations is also required.

Responsibilities

The Systems Engineer will respond to user queries, determine user requirements, gather support request information, analyze issues, and document all work performed. They will ensure support requests and problem tickets are completed within defined SLAs, and assist in equipment repair or replacement. Responsibilities include performing routine technological systems support, maintenance, and testing, troubleshooting hardware, software, and network failures, and coordinating with internal IT specialists. The role involves assisting with research and development, implementing new technologies, maintaining up-to-date documentation, and training users on hardware and software. Additionally, the Systems Engineer will track inventory levels, assist with procurement, review and recommend solutions for hardware and software issues, and maintain current knowledge of technology, equipment, and systems. They will also assist System Administrators and Engineers with projects and implementations, attend meetings as required, and perform miscellaneous job-related duties.

Skills

Systems Support

Troubleshooting

Hardware

Software

Network Failures

Documentation

User Training

Inventory Management

Data Entry

Research and Development

IT Projects

3cloud

Consulting firm optimizing Microsoft Azure usage

About 3cloud

3Cloud Solutions helps businesses improve their use of Microsoft Azure, a popular cloud computing platform. They provide consulting services tailored to each client's needs, offering best practices, insights, and hands-on support to help clients maximize Azure's capabilities. 3Cloud stands out from competitors by being a top Microsoft Azure partner, which gives them access to the latest information and resources from Microsoft. They also provide additional materials like eBooks and webinars to keep clients informed about cloud technology. The company's goal is to assist a variety of industries, including manufacturing and data analytics, in modernizing their technology infrastructure and enhancing operational efficiency.

Downers Grove, IllinoisHeadquarters

2016Year Founded

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

501-1,000Employees