Systems Administrator

Position Overview

• Location Type: Remote
• Job Type: Regular Full-Time
• Salary: $70,000 - $80,000 a year

Versapay's Accounts Receivable Efficiency Suite is designed for growing businesses to streamline the invoice-to-cash process through automation, AI-powered cash application, and a self-serve payment portal. Integrating natively with top ERPs, Versapay facilitates millions of transactions and billions in payments annually.

About Versapay 🚀

Versapay is owned by Great Hill Partners and has employees across the U.S. and Canada, with offices in Atlanta and Miami. The company serves over 10,000 customers and facilitates transactions for over 5 million companies.

Our Values ⭐️

• We obsess over our customers.
• We help each other.
• We embrace diversity.
• We find better ways.
• We get things done.
• We own it.

Role: Systems Administrator

As a Systems Administrator, you will be instrumental in managing Versapay's end-user technologies, including O365, Azure, Okta, Azure AD, Intune, JAMF, and other supporting systems. This role involves the maintenance, troubleshooting, and enhancement of all end-user technology services.

Responsibilities

• Collaborate with business and technology teams to build and deploy solutions that address key business challenges and maximize organizational value.
• Provide day-to-day break-fix and engineering support for critical technologies such as Jira, Github, Azure AD, Okta, Exchange Online, SharePoint Online, and other Cloud workloads.
• Administer systems through active management of patching, routine maintenance, and upgrades.
• Assist with the deployment and administration of new business applications essential to the organization.
• Maintain a high standard of customer service, ensuring timely issue resolution.
• Maintain accurate records of all interactions and document all processes and procedures for troubleshooting, resolution, and escalation.
• Create, draft, and update documentation for internal IT team processes and user help articles.
• Provide after-hours support as needed.

Requirements

• 3+ years of experience in:
  • Configuring and supporting an Office 365 tenant environment (Azure AD, Exchange Online, SharePoint Online, OneDrive, etc.).
  • Identity and Access Management tools (Azure Active Directory, Active Directory, OKTA, GSuite, Auth0, etc.).
  • Scripting with PowerShell or Python for automated problem-solving.
  • Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, Windows and Mac platforms, JAMF, and virtual desktops.
  • Troubleshooting and repairing common IT hardware (Desktops/Laptops/Monitors).
  • Supporting common collaboration and productivity applications (Teams/Zoom/Slack/Microsoft Office Products).
  • IT workflow and Service management tools (Service-Now, Jira, Spiceworks, Zendesk).
  • Providing front-line customer service and support to diverse customers daily.
• Excellent problem-solving and critical thinking skills.
• Detail-oriented and analytical.
• Strong organizational and prioritization skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• A passion for continuous learning and skill development.
• Enthusiasm for working with new and emerging technologies.
• Curiosity and a drive to understand the "why" behind processes.
• A strong desire to help people resolve technology problems.

Company Information

Versapay is looking for individuals who embody their core values and strive for excellence. The company seeks individuals who are not only proficient but also contribute positively to the team.